Ask Lemmy

Phone systems that give you the prompt, "Press # for more options" etc are called Interactive Voice Response (IVR) systems. If you encounter an IVR that asks for credit card info, social security number, etc, don't enter it in! If you stay silent, you will usually be routed to an agent, though that varies on whichever system you are calling into.

Even if the system is designed for completely non-nefarious purposes, the IT people who maintain the phone system can analyze call logs to pull electronic keypresses (DTMF) and reconstruct every digit entered to capture your data. Most IT people would never consider abusing this access, but some organizations contract or sub-contract their phone support out to the lowest bidding third parties and might not do a great job of vetting their techs.

Giving this information to a live agent has its own risks, but if you initiated a call to a documented telephone number for the organization you are trying to reach, it is generally a safer option than keying in sensitive digit strings to an IVR. It is much harder for anyone outside of the call center to scan recorded audio for information like this. (Though technology is closing that gap)

How online ads actually work.

Very simplified TLDR: you visit a news site. They load an ad network and tell it "put ads here, here and here".

The ad network now tells 300 companies (seriously, look at the details of some cookie consent dialogs) that you visited that news site so they can bid for the right to shove an ad in your face.

One of them goes "I know this guy, they're an easy mark for scams according to my tracking, I'll pay you 0.3 cents to shove this ad in their face". Someone else yells "I know this guy, he looked at toasters last week, I want to pay 0.2 cents to show him toaster ads just in case he hasn't bought one yet."

The others bid less, so that scam ad gets shoved in your face.

That's extremely simplified of course. https://en.wikipedia.org/wiki/Real-time_bidding has a bit more of an explanation.

Those little widgets that show that something is hot, trending or for a limited time are time based tags and don't represent any real analysis.

I used to work as a contractor for an environmental remediation firm. All the waterways that you joke about not swimming in are actually full of some awful carcinogen. Old industrial plants dumped awful chemicals for years and years. Some of these issues are being slowly addressed, but regulation is always well behind the science. But often, if the liability is significant enough, companies will spend millions of dollars a year to kick the can down the road doing studies and monitoring so that they can avoid what would be hundreds of millions to actually remediate the problem.

Magazines are routinely reprinting articles from the last year every year again, slightly changed. Especially timeless stuff like "Why is tick season so bad this year?" or "This is how you bake the perfect apple pie".

Accounting is a goddamn mess. There's lots of mistakes in accounting, finance, banking, etc but we're supposed to act to outsiders like they never happen. Publicly traded companies (US) get audited every year, but no audit company would give a paying customer a failing grade. New grads are funneled into working for public firms - the 10 or so companies that cater to the world's audit, tax, and consulting needs. They're supposed to teach discipline, but in reality they only teach you security theater. You're worked to the bone until you either burn out or agree to perpetuate the system to keep your job.

And the only reason it continues to work is society's social contract agreeing that it has to work because we don't have any other options. All it takes is the rumors that the idea is failing - like in the silicon valley bank run - and we're all out of luck. With the speed of information these days all it takes is a few minutes for a situation to spiral out of control. It's bonkers.

I got into accounting because I enjoyed bookkeeping in high school. Now that I'm in it I refuse to work for anything larger than a mid sized, non public company.

This pertains to the US:

A lot of people are unaware of cancelation lists, and a lot of providers don't really advertise that. When I was a casemanager for adults with severe mental illness, I would always ask to have my clients added to the cancelation list, and this would often get them in much sooner.

Also butted heads with a receptionist last year when my client was literally experiencing congestive heartfailure and she wanted to schedule him like 1.5 months out to see his specialist about having a defibrillator implanted. I said it was unacceptable and said he needed to be added to the emergency openings I know the providers reserve. She got a look on her face and said "But I need to get provider approval for that.." I told her "I think you better talk to the doctor then."

Specialist eventually came over to scheduling and asked what was going on. The receptionist said what we wanted and asked if she would approve it, with a real dismissing inflection. The specialist said "Oh my god, yeah of course he's approved for the emergency list.."

Some of these things are just so overlooked/unknown by the general public. And sometimes you've got to be assertive and stick with your guns to be treated fairly and get the attention you deserve. Especially now more than ever. Our healthcare system was bad before, but it's been so strained ever since covid...

The healthcare system can be a nightmare for average people functioning well. It is so much worse for the population experiencing severe mental illness/with cognitive disability. This barrier for care plays a significant role in the reduced life expectancy in the disadvantaged population I worked with.

Patients suffering from severe mental disorders, including schizophrenia, major depression and bipolar disorders, have a reduced life expectancy compared to the general population of up to 10–25 years. This mortality gap requires urgent actions from a public health perspective in order to be reduced. Source

If anyone reading this has family or friends with severe mental illness or trouble with intellectual functioning, you may want to offer some support for doctors appointments. Honestly, everyone would benefit from having another person in their appointments for support and as a second set of ears.

Anyone reading this with severe mental illness, don't be afraid to reach out for support. If you don't have a social support system, there are services out there to help. Try to find social services in your area to get some help navigating thru all the bullshit. And don't give up hope.

Always like to share this website with free evidence-based resources that I used all the time with my clients. I personally benefitted from the material as well.

I’ve worked with massive customer databases of over a million people multiple times in jobs I’ve had. And while each company has spent tens-of-thousands of dollars in cyber security to protect that data from outside hackers, none have given any fucks at all about who accessed it internally or what they do with it.

I’ve literally exported the entire customer database in two different jobs, dropped the CSV into my personal Google Drive (from my work computer), and worked entire databases at home.

No one has ever known I’ve done it, cared, or checked if I have any customer personal data when I quit.

I am a researcher studying diseases. You have no idea how many mice get killed without generating any data. There's a rule in place whenever you want to work with animals that you need to plan ahead and only use as few animals as you need to get the data that you're looking for. But things in research basically never happen according to plan. It could be due to a variety of factors: unexpected failures, overlooked factors, technical errors, or just simple negligence when performing an experiment. A lot of data and samples obtained from killed mice are discarded for one or more of the above reasons.

I get that mouse experiments are important to prove that our findings can translate to actual living animals, but I personally will not touch a mouse because, frankly, the "useful data per mouse" ratio is way too low for me to justify using mice.

Not every "smart" software solution is smart nor is every "AI powered" software having AI.

Many European language versions of anime and games are being localized not by translating the original Japanese, but the English.

Lots of translators also seem to use Google or DeepL, which makes the issue even worse.

The English language version often don't even translate, they write their own version, calling it "creative liberty". This leads to a completely different version than what was intended, with others, such as the German or Spanish version, being even further from the original.

That's why claims of people of having "learnt Japanese from anime" are dubious in the best of cases.

Source: Am Japanese, working in game translation in Tokyo. I'm also trilingual, which makes it even worse to watch this. Ignorance is bliss.

Taking an ambulance to the ER does not ensure that you will be seen faster. A decent chunk of ambulance patients go right out to the lobby to wait like everyone else because everyone is triaged based on their illness or injury, not their mode of transportation.

Software Engineering. Most software is basically just houses of cards, developed quickly and not maintained properly (to save money ofc). We will see some serious software collapses within our lifetime.

Restaurant manager here, been doing this for a few decades. You do not want to know just how much leeway we get with basic sanitation. Seriously, be very thankful that you have an immune system.

I used to be a funeral director. The majority of outsiders were unaware of pretty much everything we did. Often on purpose because thinking of death is uncomfortable.

The biggest "secret" is probably that the modern funeral was invented by companies the same way diamond engagement rings were. For thousands of years the only people who had public funerals were rich and famous. It was the death of Abraham Lincoln that sparked the funeral industry to sell "famous people funerals at a reasonable price". You too could give your loved one a presidential send off! The funeral industry still plays into this hard, and I've found many people are simply guilt tripped by society to have a public funeral.

https://xkcd.com/2030/

Truth