this post was submitted on 21 Jun 2024
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I know I can spoof my useragent, it's just ridiculous that such a massive app doesn't support an equally massive browser.

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[–] [email protected] 32 points 8 months ago (2 children)

As @[email protected] always emphasises: make sure to file a report at https://webcompat.com!

We ask everyone to file their reports, because all reports are really useful. Even if we don't respond to every single thing you report, it's a signal that we're processing in many different ways. (...) please, keep reporting all issues you see, because every single blip counts!

https://www.reddit.com/r/firefox/comments/1de7bu1/comment/l8ghtr2/

[–] [email protected] 9 points 8 months ago

Just another feature imo

[–] [email protected] 21 points 8 months ago* (last edited 8 months ago) (2 children)

Snapchat has a web client? :o

[–] [email protected] 5 points 8 months ago (3 children)

doesnt that kind of defeat the point ?

[–] [email protected] 7 points 8 months ago

Dunno never saw the appeal anyway

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[–] [email protected] 78 points 8 months ago

That's okay, I use Firefox and don't support Snapchat.

[–] [email protected] 18 points 8 months ago (1 children)

It actually works just fine if you change your user agent. BTW Snapchat likes to break support for Firefox or re-enable support all the time. Don't know what their issue is but whatever.

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[–] [email protected] 49 points 8 months ago (1 children)

You should submit something to the webcompat website. It would help and they'll contact Snapchat and see what they can do.

[–] [email protected] 11 points 8 months ago (2 children)

I doubt that a company with billions in revenue and thousands of coders is going to change mind after that. They exactly know how many people are getting the error and intentionally decided to implement it

[–] [email protected] 5 points 8 months ago (4 children)

If Snapchat does nothing, the Firefox team will change the user agent to trick the website into thinking it's something else.

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[–] [email protected] 7 points 8 months ago

At the same time, the variables in that calculation might change over time. If it becomes easy enough for them to support it, or the costs of not supporting it get too high, they might change their minds.

Alternatively: wean yourself and your friends off of snapchat. In my part of the world, snapchat isn't popular anymore. It doesn't offer anything new and so barely anyone uses it.

[–] [email protected] 28 points 8 months ago (2 children)

I didn't even know that there was a Snapchat for web

[–] [email protected] 2 points 8 months ago

I've never used Snapchat on mobile, so I didn't bother checking if it works on web. It's neat, but I still don't care.

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[–] [email protected] 14 points 8 months ago

Well keep logging in via firefox. Send them a message

[–] [email protected] 10 points 8 months ago* (last edited 8 months ago)

~~Can you get away with a change of the "User Agent"?~~ Edit (: Reading is hard. I only read the title and looked at the screenshot, without reading the body text of the post. So my question is answered. Sorry for wasting time.)

[–] [email protected] 12 points 8 months ago (2 children)
[–] [email protected] 13 points 8 months ago (1 children)

How can you tell? Looks like either i3 or sway, and that's coming from another sway user lol

[–] [email protected] 1 points 8 months ago

You could also get xmonad or dwm or something to look like this as well.

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[–] [email protected] 84 points 8 months ago (4 children)

Try the user agent switcher add-on. The volume of times I've changed my agent to chrome and had a site work perfectly is infuriating.

[–] [email protected] 3 points 8 months ago (1 children)

I don't understand why Firefox doesn't have a button for that

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[–] [email protected] 9 points 8 months ago (6 children)

My problem was that CloudFlare refused to validate me when I have it enabled. I could have stock FF UA, but if my user agent switcher addon isn't disabled then I didn't get to use Crunchyroll and a few other sporadic sites.

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[–] [email protected] 3 points 8 months ago

I still doesn't work even if I have changed user agent to chrome. I guess they have some other mechanism to find the browser.

[–] [email protected] 26 points 8 months ago

They said they know about that, but it’s ridiculous.

[–] [email protected] 37 points 8 months ago (5 children)

I imagine the overlap of people who use Snapchat and people who use Firefox is pretty small, they probably see such a small amount of users with Firefox and they just decided not to support it.

[–] [email protected] 9 points 8 months ago

I imagine the overlap of people who use Snapchat and people who use Firefox is pretty small

I argue it's 0, as it does not work.It's a joke, I know what you are meaning; you meant using both separately.


[–] [email protected] 2 points 8 months ago

Even if true, do you support this funnel approach?

[–] [email protected] 55 points 8 months ago (3 children)

In this day and age it's more work to explicitly not support a browser than it is to support it...

[–] [email protected] 8 points 8 months ago (1 children)

Another side I haven't seen mentioned

It might be easier to track users in Chrome. If even a few users open it in chrome instead of Firefox, that's a benefit for them

[–] [email protected] 2 points 8 months ago

Yeah, I'm sure Chrome works well with Google Analytics tools which seem to be on every site nowadays...

[–] [email protected] 17 points 8 months ago (1 children)

Sort of. I imagine the idea is they only need to test on Chromium-based browsers.

[–] [email protected] 21 points 8 months ago* (last edited 8 months ago) (1 children)

So often just swapping the user agent from Firefox to Chrome makes these sites work flawlessly. So they're putting in extra code to detect Firefox and serve a "we don't support your browser" page when they could just... not. And if a user complains about X, they could say we don't test on Firefox, try on Chrome.

[–] [email protected] 15 points 8 months ago (1 children)

Yeah, but by putting up the "we don't support this" banner, they won't have to deal with the complaints in the first place.

It's also possible they want people to use Chromium for telemetry or other data-collection reasons, not sure.

[–] [email protected] 3 points 8 months ago (1 children)

I wonder if it's possible that they're paid money by Google to not support Firefox?

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