this post was submitted on 27 Jun 2025

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Mildly Infuriating

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Update to last week's BestBuy Shenanigan. They refused to refund me after not delivering me the stuff I ordered after a so-called "investigation". (sh.itjust.works)

submitted 21 hours ago by [email protected] to c/[email protected]

103 comments fedilink hide all child comments

I'm not sure if anyone cares about an update, but I wanna just vent a bit.

I got the email (as shown in the screenshot) on June 25 very late at night.

Welp, I filed a Chargeback immedialy upon reading that. Guess that's one store I can't go to anymore... 🤷‍♂️

Still have yet to hear back from the bank on their process, but they say they'll "temporarily credit the balance" while they "investigate".

If my Bank decides to screw with me, the next update is probably gonna be in "c/ActuallyInfuriating" (I hope everything goes through fine, fingers crossed)

I did some online searching, and found like a few different posts from Reddit with others saying they got the same "completed investigation... unable to provide refund or replacement" bullshit.

They didn't even give me a chance to send the video evidence. The rep on the phone said they would "contact me there are any updates or request further information", but didn't tell me where to send the video to. Nor did anyone contacted me to request it.

What I think happened with the so-called "investigation" is that, BestBuy just deferred it to Doordash, and they must've looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.

Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor's door btw), not that the driver didn't just snatched it immediately after.

Tbh, I doubt things would change much even if they got the video, they don't take this seriously at all. They would've just said the video was blurry and deny refund.

Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don't like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives...

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[–] [email protected] 41 points 17 hours ago (1 children)

Did you report doordash to the police?

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[–] [email protected] 4 points 17 hours ago

I got a samsung phone last year with a 200 bucks rebate. You better believe I cashed that in right quick ("while supplies last").

[–] [email protected] 8 points 17 hours ago

Not sure if this works anymore, but worth a try. Get on the phone with the 1-800 during business hours and escalate, ask for consumer relations. Make sure you tell each person that you talk to that you'll never be shopping at best buy again if this isn't resolved, so they know you're serious and will properly escalate you. 15 years ago, that would solve any problem. People who absolutely scammed Best Buy would still get replacements plus a gift card for their trouble, at least once.

Sorry this happened to you. Don't just assume the chargeback is going to solve things without any more effort, the machines involved might fuck you over if you don't take steps. Credit card might side with vendor if you don't submit evidence better than theirs. Your case seems cut and dry since it wasn't even the right address, but you might still need to get that police report filled. Like the other poster said, you're just getting the case#, as frustrating as it is, expecting anything else would just be silly. All of these things show you are serious and not a scammer. Scammers wouldn't try this shit because it would put them in jail the second or third time they did it without any evidence. You have evidence, but the machine is tuned to ignore it until escalation. Fucking lame, I know.

[–] [email protected] 8 points 17 hours ago

Nobody should ever EVER buy anything or do anything from best buy. They will fuck you over and they pry on non tech people into making them buy overpriced garbage.

[–] [email protected] 3 points 17 hours ago

OP, if you do go over to actually infuriating, could you post a link to it so we can still follow the story?

[–] [email protected] 51 points 18 hours ago (4 children)

I just got done reading the original post.

I don’t know if this is the right advice, or if this advice will help anyone, but if you have the delivery driver on camera mis-delivering the product, then stealing the product, I would have first contacted the delivery service/Best Buy with a photo of the front of your house with the house numbers clearly visible to say that the product was not delivered to your home. Full stop. The package was not delivered correctly. If BB/DD insist on that the package was delivered to me, I’d file a police report. Police report in hand, I’d respond to BB/DD with the police report and video of the incident and request to either be refunded or to receive the product you paid for.

Basically, give them as little wiggle room as possible before you invoke professionals into the mix who can advocate for you.

[–] [email protected] 35 points 18 hours ago (2 children)

The police do not care about porch pirates.

[–] [email protected] 63 points 18 hours ago (5 children)

But the bank would care about the police report for the charge back. A civil court would care about it if having to sue for restitution if the charge back is denied.

[–] [email protected] 14 points 17 hours ago

Feels like slam dunk small claims. They might not even bother sending a representative.

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[–] [email protected] 8 points 19 hours ago* (last edited 15 hours ago) (3 children)

Amazon is a great place to shop for things to buy on ebay.

edit: and if they fuck around, threaten a CC chargeback, and if they ban you, make a new account lol fuck em

[–] [email protected] 8 points 18 hours ago

On the flip side, I ordered something on eBay specifically to avoid Amazon and I still got a package from Amazon. Some people are basically just using an automated eBay account as a front for Amazon and pocketing the tiny margins.

[–] [email protected] 4 points 18 hours ago

That’s all perfectly cromulent, but just keep in mind fleaBay has its issues as well. One must be ever diligent whilst shopping online. And it’s getting worse.

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[–] [email protected] 87 points 20 hours ago (1 children)

I had a similar thing happen with Best Buy. I ordered a laptop which showed as "delivered" but never arrived. In fact I was at home the whole day they claimed it was delivered and nobody even came. Best Buy had no proof it was delivered other than a tracking number, and wouldn't send me a new one or refund me. The employee on the phone told me to just call the police and report it as stolen. I escalated it to a supervisor and asked them to listen to the original conversation, and explained that it's not my responsibility to get the laptop - it's their responsibility to ship it to me. I also at the same time disputed it with my credit card. The end result was someone at Best Buy calling me back and apologizing for the employee's mistake, and my credit card company saying they refunded my money, as well as telling me I could keep the laptop if it ever arrived later. So it ended up working out. I just had to escalate it and be the squeaky wheel.

[–] [email protected] 48 points 19 hours ago (3 children)

Yeah this is what back charges are for, and the absolute beauty of credit.

Won't hear me say that much.

But you don't have to go through the nonsense if you use credit.

You tell them "hey I bought this and didn't get it I am disputing the charge."

And their legal team calls their legal team and says "we want receipts and proof or we will litigate and also we are a financial institution and you're best buy so be smart here."

Instant (well not really, but effortless) resolve almost every time you're in the right.

[–] [email protected] 16 points 17 hours ago

I use my credit card for everything, and pay it off fully every month.

I had to do a chargeback once. Convert tickets bought in December 2019, concert obviously cancelled. Ticket site wouldn’t refund, they just kept saying “oh just wait until it’s rescheduled” when I E-mailed for a refund. I asked four times. I told them “even if it is rescheduled, I’m not going to a concert in a pandemic.”

I went to my credit card’s web site, clicked a button, wrote a sentence, and the charge was gone. Never heard about it again. It’s truly the way to go.

[–] [email protected] 34 points 18 hours ago (1 children)

Yes, the system works, but it kinds sucks that it's based on getting the biggest gorilla on your side, rather than which side is actually in the right.

[–] [email protected] 8 points 17 hours ago

That’s kinda the way of the world in general unfortunately.

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[–] [email protected] 16 points 20 hours ago (1 children)

If your bank fucks you, small claims court time and new bank time.

[–] [email protected] 12 points 19 hours ago (3 children)

That means BestBuy effectively gets a $700+ dollars interest free loan from me for a few months, since courts take months.

[–] [email protected] 2 points 17 hours ago* (last edited 17 hours ago) (1 children)

Did you choose to pay with installments for the laptop, is that why they'll get more money from you? For the privilege of not having the product...

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[–] [email protected] 9 points 18 hours ago* (last edited 18 hours ago) (1 children)

If you exhaust all other options, what else can you do? The suggestion of filing complaints with your state AG and any applicable groups would also be a good move - good suggestion from Fugly!

Actually, now that I think about it, you could try contacting higher ups at Best Buy to see if they would make it right, make noise on social media, and consider contacting local news if you're up for it. Putting pressure on them like that might speed up the resolution.

[–] [email protected] 5 points 18 hours ago (1 children)

This is actually where Twitter was good. I would always get a better response with a public @ mention to the company on Twitter.

[–] [email protected] 2 points 17 hours ago* (last edited 17 hours ago) (4 children)

I had a similar experience with Reddit and ENGWE after their faulty front fender broke my fucking arm. They didn't seem to give a shit until I started making noise. After that they reimbursed me for my helmet, but I still need physical therapy and a new fender. We'll see how that goes.

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[–] [email protected] 6 points 18 hours ago

Maybe reach out to your state AG before going the small claims court. Report them for anti-consumer behavior. Frequently, the notice saying they’ve received a complaint and asking for what’s up is enough to get them to change tune immediately.

[–] [email protected] 14 points 20 hours ago

Is this the thing where they sent it by doordash?? Wtf!?

[–] [email protected] 5 points 20 hours ago (1 children)

Will they refund you if you do in fact go to the police? This is a pretty incredible claim to take at face value.

[–] [email protected] 16 points 20 hours ago (2 children)

The "libertarian paradise" idea is that as far as Best Buy is concerned, the item was delivered. If the DoorDash delivery driver happened to turn right around and steal the package, that's a separate crime and a matter for the police to deal with, same as if anyone else had stolen it. And it's OP's fault for not picking the box up sooner, during the 3 seconds it was sitting on the porch. The porch that wasn't even theirs. So anyway, the libertarian solution is for OP to contact police to track down the thief and either recover the stolen item or sue the thief for monetary compensation. Best Buy is innocent and no refund is coming. DoorDash is innocent too because they contracted with an independent contractor to deliver the item, and what the contractor does after the item has been delivered is not their responsibility.

[–] [email protected] 3 points 19 hours ago (1 children)

This is why I don't actually blame them for wanting a police report, the laptop will have gone through their system, been scanned and processed, all the way through to final delivery. Looking at the information they have, I don't blame them one bit for being sceptical.

This is an extraordinary event.

[–] [email protected] 2 points 18 hours ago (1 children)

I agree that OP is in the best position to report the crime to the police - they are closest to the police station, they have video evidence, they literally know who the thief is - but it should not be their responsibility! OP has done nothing wrong and there are no measures they could have taken to prevent this crime (other than not shopping online at all). If OP gets a police report, OP is taking up the task of being the victim, and then BestBuy has no legal obligation to refund them at all, other than out of the kindness of their heart. Rather, BestBuy is the victim in this crime, same as if the item was stolen off the shelf at their warehouse and scanner records forged. It is their responsibility to file a police report, if they want the numbers in their system to add up. Only then could they ask OP to kindly provide the video evidence to help them out, and they'd be lucky if OP would give it to them, having no obligation to do so.

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[–] [email protected] 5 points 19 hours ago (1 children)

And the Police won't investigate because of whatever mental gymnastics of the day they come up with to avoid the paperwork.

"You never actually recieved it, so it was never your property to be stolen." Or something.

[–] [email protected] 3 points 19 hours ago (2 children)

Yes! It's an olympics game of mental gymnastics where everyone - BestBuy, DoorDash, OP, the police - try to offload responsibility onto someone else. However, a crime WAS committed. Someone is the victim. The victim is the one who was deprived of property/money and will not have access to it until/unless the thief is caught and property recovered. BestBuy thinks OP is the victim, since the item was stolen off (not)their porch. OP thinks BestBuy should be the victim, since OP had no involvement in organizing the delivery. DoorDash could also take up responsibility of being the victim, since it was their (not)employee that stole from them.

If OP goes to the police now, they would be losing the mental gymnastics by accepting the status of the victim. BestBuy would never refund them in this case. It is in OP's best interest to pursue the chargeback first. If OP succeeds in the refund or the chargeback, then BestBuy will have no package and no money, so BestBuy would be the victim. Then it will be BestBuy's responsibility to report the crime.

[–] [email protected] 2 points 18 hours ago (1 children)

This is the weirdest collection of words I've read in a while.

At the moment, all the evidence shows the laptop being delivered, including the photo showing final delivery. If OP files a police report, and presents evidence showing the laptop was indeed stolen, then it's on the delivery company, as it's their employee.

The bank would likely also want proof this happened.

[–] [email protected] 4 points 17 hours ago

The person who delivered/stole the item is not a Doordash employee, as @[email protected] points out. They're also right about if OP goes to the police, OP is subtly conceding that the independent contractor driver is the perpetrator, which can be argued to be letting BestBuy and Doordash off the hook - which is what they want.

I agree that doing the chargeback is the best course of action at this point. Yes, the bank will want to see the video proof - the bank is probably the only organization involved who would care about that.

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[–] [email protected] 14 points 20 hours ago (1 children)

I have an order arriving today from Best Buy! It's being handled by DoorDash... 🤞 Sorry to hear about your ordeal. Not fun. I think I'm going to avoid BB purchases if this is how they handle deliveries now.

[–] [email protected] 12 points 20 hours ago (2 children)

have an order arriving today from Best Buy! It’s being handled by DoorDash… 🤞

OMG you need to give us an update on if it arrives. I hope you have better luck, if not, you could alway make another post on this comm 😉

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