this post was submitted on 27 Jun 2025

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Mildly Infuriating

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Update to last week's BestBuy Shenanigan. They refused to refund me after not delivering me the stuff I ordered after a so-called "investigation". (sh.itjust.works)

submitted 17 hours ago by [email protected] to c/[email protected]

99 comments fedilink hide all child comments

I'm not sure if anyone cares about an update, but I wanna just vent a bit.

I got the email (as shown in the screenshot) on June 25 very late at night.

Welp, I filed a Chargeback immedialy upon reading that. Guess that's one store I can't go to anymore... 🤷‍♂️

Still have yet to hear back from the bank on their process, but they say they'll "temporarily credit the balance" while they "investigate".

If my Bank decides to screw with me, the next update is probably gonna be in "c/ActuallyInfuriating" (I hope everything goes through fine, fingers crossed)

I did some online searching, and found like a few different posts from Reddit with others saying they got the same "completed investigation... unable to provide refund or replacement" bullshit.

They didn't even give me a chance to send the video evidence. The rep on the phone said they would "contact me there are any updates or request further information", but didn't tell me where to send the video to. Nor did anyone contacted me to request it.

What I think happened with the so-called "investigation" is that, BestBuy just deferred it to Doordash, and they must've looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.

Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor's door btw), not that the driver didn't just snatched it immediately after.

Tbh, I doubt things would change much even if they got the video, they don't take this seriously at all. They would've just said the video was blurry and deny refund.

Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don't like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives...

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[–] [email protected] 3 points 3 hours ago

Amazon stuff sometimes arrives. For instance, it's going on 7 months by now I think and they still haven't found my camera.

This is the sad reality of every company everywhere trying to turn their delivery operation into a "gig" position. Amazon does it, too. Their delivery contractors-who-are-totally-not-employees steal valuable items from deliveries all the time.

Anyway, you are certain to win your chargeback. Banks side with their cardholders more often than not, and Best Buy is going to have to provide proof positive that you received your item. "We handed it off to Doordash and then washed our hands of it" is not going to cut the mustard, there.

(We have to deal with chargebacks in my business, too. Defending ourselves is a pain in the ass because we have to provide indisputable documentation that the client's order was fulfilled. The issuing bank always starts from the default position of their cardholder being a saint and all retail businesses automatically being scammers. A small subset of people will fraudulently dispute a charge for a big ticket purchase just because they feel this is a way to weasel out of paying for it, and usually they've been emboldened by the fact that they've tried it before and gotten away with it.)

[–] [email protected] 11 points 3 hours ago

Credit Card Charge back.

[–] [email protected] 6 points 4 hours ago (1 children)

I made the mistake of buying a 14tb external drive there that I needed that day and couldn't afford to wait since I had a drive failing. Little did I know they dropped their return policy to 15 days but even bringing it back on day 8 after the drive burned up from overheating from copying 14tb of shit they rejected it and said that it was "all scratched up" because it has the crappy piano black finish you can scratch with your nail.

Got it replaced through the manufacturer and pretty much opted to never go back to a best buy after that. Used to be one of my favorite stores but all the anti consumer bullshit is driving it into the ground. Made a minor issue way more pain than it ever needed to be

[–] [email protected] 7 points 3 hours ago

Best buy had one of the lowest lows and best recoveries I had ever seen while working there. The new French CEO made it about customer service, and I saw people and teens who had never considered going to a best buy start going. Stock price went up, people were happy.

Then the board ousted him a few years ago and made it all about profits, going right back to where they were in the downward spiral, completely unaware of the irony. I hope they fail now. They could have come out on top but greed took over again.

[–] [email protected] 16 points 5 hours ago (2 children)

Terrible, terrible place.

I was so much happier when I realized that Staples had almost as much tech stuff. Staples staff answers all my dumb questions clearly and never tries to oversell.

[–] [email protected] 3 points 46 minutes ago (1 children)

Or if you're in Canada: London Drugs actually has decent service in their computer dept

[–] [email protected] 1 points 29 minutes ago

Frequent sales and stock too

[–] [email protected] 4 points 3 hours ago

Seconded. This seems like a gamers nexus story ready to happen.

[–] [email protected] 26 points 6 hours ago

Send your story and video to some of the tech press. I'd bet someone picks it up and Best Buy suddenly gives you whatever you want to make it right.

[–] [email protected] 12 points 7 hours ago

That's messed up. Just on the basis of it being a picture of a different door is grounds for a refund, that clearly shows they did not deliver it to the address they were paid to deliver it to. Super frustrating and I hope it all gets worked out for you.

[–] [email protected] 27 points 7 hours ago

Post the video to the internet. Explain what it is make sure to credit the two companies for their involvement. Don't stop at one post and hope it catches on.

[–] [email protected] 28 points 10 hours ago (1 children)

The crap leave it on the doorstep and hope no one nicks it delivery wasn't a thing in my country until amazon made it a thing. Don't make out they're the good guys. They're absolutely not.

[–] [email protected] 20 points 10 hours ago* (last edited 10 hours ago) (1 children)

Seems like you're in the UK too.

Yeah, this was never a thing until Amazon made it one.

Thankfully, the law is very unambiguous about this, and if a parcel is left outside and then stolen before it gets into your hands (unless you specifically asked for it to be left outside) then you are entitled to a refund or replacement.

Amazon play the numbers game and figure that replacing x number of packages costs less than needing their drivers to bring all the undeliverable packages back and try again a different day.

It's not a cool precedent though and I very much dislike it being normalised.

[–] [email protected] 3 points 5 hours ago

And when I order laptops from Amazon, they generally send them UPS and make me sign for them. Pretty much anything expensive I've had to sign for. Chargeback should be ezpz for OP, though they may want to file a police report (can't recall the first thread, if they did or not).

[–] [email protected] 24 points 11 hours ago (1 children)

"We investigated ourselves and found we have no wrongdoing"

[–] [email protected] 8 points 8 hours ago

"the result of the investigation is that you owe us money"

[–] [email protected] 13 points 11 hours ago (1 children)

Go to your attorney general's website and fill out a form for a complaint. Check the box says you don't mind getting the news involved and detail everything you've done so far that hasn't worked.

[–] [email protected] 11 points 8 hours ago

I worked in customer service escalations for a large company. We had a couple of dedicated people who handled inquiries on complaints sent to the AG, skipping several tiers of support if someone from the AG's office asked about it. Usually it was some bored office adminstrator who'd share the customer's complaint and await a response from the company and make sure everything was above the board, and largely exist as a mediator between the customer and the company. Involving the AG is a very good step to take in a customer service failure on any kind of order/RMA problems, especially if you're out money

[–] [email protected] 11 points 11 hours ago

Honestly I would try reaching out to some local or regional news networks to see if they want to run your story. I’m sure they’ll love also having the video because they can show it during the segment. It sucks that it has to suddenly become a PR matter for the companies involved for them to give a shit.

[–] [email protected] 4 points 12 hours ago (1 children)

Take it up with local law enforcement??? lol

Call the cops on Best Buy.

[–] [email protected] 2 points 10 hours ago

Well, this would be more calling the cops on the DoorDash driver.

[–] [email protected] 40 points 12 hours ago

Have you thought about sending this story with the video to local news? I'm sure they will love it and negative publicity will force BB to resolve it.

[–] [email protected] 39 points 12 hours ago (1 children)

Did you report doordash to the police?

[–] [email protected] 2 points 45 minutes ago

This does seem like an important step. Like yeah, absolutely report this to the vendor but a theft also occurred so at least get a file going. Providing a police file # might have been enough to get them to refund as well

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