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I would love some examples of how they aren’t a good choice for their customers.
Drawbacks of EPIC
Super expensive - only large outfits can even afford it.
Poor design - a multitude of modules that often use different design principles so knowing one module doesn’t help much with another.
Extreme vendor lock-in - EPIC is very similar in business model to Microsoft in the first decades, basically a mafia.
Lack of interoperability - EPIC interfaces poorly with lab and diagnostic equipment, EPIC actively fights development and adoption of interoperabilty standards.
Dictating Clinical Workflow - EPIC is designed primarily to assist billing, not record keeping for patient benefit. Thus workflows are highly constrained and significant time must be spent clicking about to get the system to let one do normal things.
I mean, EHR is inherently complex so any EHR, but EPIC makes it much worse than it needs to be.