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$440 Charge For A Wheel Scuff Raises Questions About Hertz's AI Rental Car Damage Scanner
(www.jalopnik.com)
this post was submitted on 27 Jun 2025
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I took my car to the dealership (begrudgingly) for recall work, and they have one of these scanners. I'm not sure if AI is attached to it, but it clocked hundreds of dings and dents as "needing repair" despite everything being simple cosmetic scratches and dings.
A friend of mine works for a dealership, where they have one of these things too, and even raindrops will register thousands of dings on these readers. They're so full of shit to siphon every single penny out of their customers.
I'm in the industry, and the only thing I've seen the scanners used for is cya. Make sure the dealer doesn't get blamed for pre-existing damage