“The men came over to the car again and stood in front of it for a few minutes. Finally when they left, the car was still stalled but I clicked the ‘in car support’ on the screen and they seemed to be aware of the issue,” Amina said. “They asked if I was OK and the car began to drive towards my location. They asked if I needed police support and I said no.”
When she was almost to her destination, Waymo support called her again to ask if she was ok, she said. “I assured him that I was fine and he told me I would be given a free ride after,” she said. “After many hours I was called one last time by their support team. They asked if I was OK and told me that they have 24/7 support available. They also said I would get the next ride or next two rides (uncertain) free.”
While scary, I'm left kinda impressed by Waymo's support.