this post was submitted on 24 Sep 2024
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I have been using Logitech peripherals for years. Logitech gear always just worked.

Now they demand internet accounts to use the features of the keyboard and mouse that I purchased. WTF?

Not only that, have to use wide-open-to-snooping Chrome to adjust the settings. You cannot adjust/use your mouse and keyboard if you just use Firefox.

This only makes sense if they are planning (or are already) tracking my every move online to sell to advertisers or spooks.

What are the good options?

Also, if anybody sees how these changes could be benign, please let me know.

EDIT:

By popular demand:

The keyboard I bought that started this journey: MX Keys S

The key feature that first demanded cloud access: Swithing between computers, now it is requires it to adjust the receivers. I have both a Bolt and a Unifying receiver.

Mouse (actually a trackball) that now is requesting that I use a Chrome Browser to adjust it: M570

Software:
The Logi SetPoint Settings I open from Windows now requires you to log into your Logitech account to make changes to your Unifying or 2.4 ghz usb receiver. This link takes you to a screen that says Logi Web Connect. It does not work unless you use the latest version of Chrome, Edge, & Opera, but reccomends Chrome for the best experience.

Logitech + used to require this to enable options, but I don’t see it on my Windows computer anymore. It is still on my Mac, but upon opening it to confirm for this message, it seems to be announcing that it is now able to incorporate AI into everything I type. (ugggh)

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[–] [email protected] 2 points 3 weeks ago

Custom mechanical keyboard, and older Logitech mice.

[–] [email protected] 7 points 3 weeks ago

I've switched to the cheapest generic mice purchased online that have no extra features and function like a state of the art wireless mouse did 15 years ago.

I still don't have a smart TV, I just buy the largest flat screen monitors I can find.

any smart device outside of a smartphone is so much more frustration than it's worth.

[–] [email protected] 5 points 3 weeks ago (1 children)

Currently still using the G502 Hero, and all it's customization is on-board, edited using a portable .exe. I'm using some Rosewill mechanical keyboard which I believe has all its customization tied to inputs while holding the FN key.

Fuck, I hate always-online apps just to use the God damn peripherials I've paid for. I go far out of my way to avoid them.

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[–] [email protected] 4 points 3 weeks ago* (last edited 3 weeks ago)

dont buy crappy products. Some companies are simply too malicious and should be avoided. Convince others to do the same and tell others and it might even have some impact.

[–] [email protected] 4 points 3 weeks ago

Some of the older apps will still work if you can track them down. Most of the features will work with no Logitech software at all (and something like AHK can help). The custom drivers themselves will probably work without the app or at least without logging in. My old M560 still uses SetPoint in Windows, and it seems less oppressive than the newer LogiOptions or whatever.

Finally, join us! There's a whole world of fully programmable open-source-firmware custom keyboards, and mice are coming along, too, especially trackballs.

[–] [email protected] 31 points 3 weeks ago

It's unfortunate, really, but there's only 1 good answer: vote with your wallet.

Research before buying and be thorough. There are companies that don't do this yet and you could build your own peripherals, there's some nice DIY kits out there.

Just don't buy this crap. IMO the only way this'll change is if it hurts them where they feel it.

[–] [email protected] 12 points 3 weeks ago (1 children)

Simple answer is stop buying products that require OEM software to function or an app.

Keyboards with QMK/VIA support are open and configurable on nearly any OS and for nearly any OS.

Some mice are even QMK/VIA enabled.

Mice are harder so checking for openrgb support is a good idea as well as mice that can be configured and operated without software.

[–] [email protected] 4 points 3 weeks ago (3 children)

Are there any good resources for qmk/via mice? Mostly can only find a few that feel like they are, at best, proof of concepts and more likely just outright predatory scams to cash in on people who want to spend money.

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[–] [email protected] 2 points 3 weeks ago (2 children)

Logitech devices do not need such drivers under Linux...

[–] [email protected] 3 points 3 weeks ago (3 children)

Really?

My Logitech mice won't work, at all under Linux unless I go find a third party software to make them work.

While under Windows they just work, even without the Logitech config software.

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[–] [email protected] 5 points 3 weeks ago

Short fix is to dump Logitech, long term fix is to install Linux and still dump logitech

[–] [email protected] 10 points 3 weeks ago (1 children)

This was posted on Lemmy a month or so back so i'm betting these are baby steps in that direction.

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[–] [email protected] 4 points 3 weeks ago

Could you remap the keys with AHK?

[–] [email protected] 18 points 3 weeks ago (5 children)

Personally I would just avoid Logitech. I have noticed their stuff mysteriously breaks every 2-3 years and I have to replace it. It's like planned obsolescence with them.

It can be frustrating finding a good alternative brand. I'm always on the hunt for one. I've had a Das Keyboard for a long time now, and it's fantastic. My wireless mouse is a Tecknet. It's not great but it's pretty good. If there's a Best Buy close to you it may be worth your time to go there and test drive some peripherals.

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[–] [email protected] 3 points 3 weeks ago

Haven't looked at their newer stuff so it's possible they are enshittifying too, but Das Keyboard has been a reliable low-frills brand for me for years (get one with blank keys if you really want to hone your touch typing skills!)

Don't have any suggestions on mice. I'm using a Razer

[–] [email protected] 3 points 3 weeks ago (2 children)

I assume you're talking about the Unifying feature.

I've got no direct experience, but there are a few people who say that despite Firefox not being listed as supported, it works fine.

https://forums.mozillazine.org/viewtopic.php?p=14961275

As for the spying, I can see how that could be a concern, but I don't think it's too likely.

For convenience, I'm guessing they're using a web interface to the settings in the same way that your router does. They've made a Chrome plugin, so that's probably the route they want you to take because they know it works.

Logitech is a global brand, an they'd get into a lot of trouble in a lot of countries if they were gathering keypress data etc.

[–] [email protected] 8 points 3 weeks ago

The CEO already talked about, and then walked back after backlash, a subscription mouse. Sounds like they're going forward without saying anything this time.

@[email protected] time to drop all Logitech gear and never buy from them again.

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[–] [email protected] 70 points 3 weeks ago (4 children)

I hate this so much.
My hp printer doesn't do shit, if I'm not online and logged in to my hp account. For what if not for collecting datathey have no business collecting.

No advice, just shared frustration.

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[–] [email protected] 21 points 3 weeks ago (1 children)

What’s the mouse and keyboard? So I can stay away

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[–] [email protected] 33 points 3 weeks ago (3 children)

I use a Logitech mouse and do not have the problems you are talking about.

[–] [email protected] 8 points 3 weeks ago (7 children)

Me either. I have a G502 and I have the G Hub app to control the features(DPI, button assignments, RGB), but I've never needed an account to use it.

[–] [email protected] 4 points 3 weeks ago (2 children)

Good recommendation.

I’d be stuck in the ASUS ROG bloatware environment with BSODs were it not for G Hub! Great app.

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[–] [email protected] 14 points 3 weeks ago (2 children)

Yeah, I'd like to know the specifics, too. My Logi mouse still uses the same application (although they did update terms recently) and while they've added some AI shovelware to it the mouse stil remembers its shortcuts with that thing off and I haven't noticed any changes to how the application is put together.

It's entirely possible the application is a Chromium-based browser thing, but in any case it still doesn't require a login (although it does support one) and it will run offline.

Don't get me wrong, Logi's approach to this, along with a lot of other hardware manufacturers, sucks really bad. I do appreciate Microsoft, of all people, recently starting to standardize RGB controls, at least. It's still wonky and interacts weirdly with some third party software, but it's a start. I don't need twenty different apps to keep glowy lights and saved shortcuts going.

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[–] [email protected] 156 points 3 weeks ago (12 children)

The way forward is to stop looking at those as "features of the keyboard and mouse that I purchased" and consider them as "unlockables" where you have to pay again by handing over your personal info. Then stop buying their stuff, because it's absurd to have to pay twice.

I prefer my keyboards and mice as dumb as possible. Preferably with cables, so I never have to worry about charging them.

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[–] [email protected] 13 points 3 weeks ago (2 children)

Woah, can you elaborate on this please? I haven't heard of this, and we use a lot of these devices at work. Which devices are affected? What's the software/chrome thing?

[–] [email protected] 13 points 3 weeks ago (1 children)

I first noticed the requirement to make adjustments via the cloud when I bough new keyboards that could easily switch between different computers. They use the new BOLT rather than he old Unifying Receiver. I wrote it off as a lazy way to do that feature, but OK. It was not the main reason that I purchased the keyboards, but it was one of the reasons, but I can live without it.

I was using the keyboards without the account.

Then it got too cumbersome and I established the account.

Today, I tried to adjust the settings of one of my mice which still uses the unifying receiver. It took me to the account somehow. But it would not let me log into the account and make the changes because I am not using the latest version of Chrome (I was using Firefox). (Note it did not say a Chromium browser, but rather the Google owned product).

I don’t see how any of this requires communication with a cloud server.

[–] [email protected] 9 points 3 weeks ago* (last edited 3 weeks ago) (3 children)

What's the name of the software? Is this Logic Options +?

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[–] [email protected] 9 points 3 weeks ago

It's probably going to a web interface for RGB and maybe mouse sensitivity instead of special software.

Not sure why it would require Chrome to do so, but that doesn't mean it's constantly talking to Chrome when you use it either.

It doesn't seem like we're getting all the information

[–] [email protected] 5 points 3 weeks ago

I use hyperx alloy core keyboard as I don't actually need programmable keys or an LCD. RGB and media keys are as far as I go.

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