this post was submitted on 24 Sep 2024
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I have been using Logitech peripherals for years. Logitech gear always just worked.

Now they demand internet accounts to use the features of the keyboard and mouse that I purchased. WTF?

Not only that, have to use wide-open-to-snooping Chrome to adjust the settings. You cannot adjust/use your mouse and keyboard if you just use Firefox.

This only makes sense if they are planning (or are already) tracking my every move online to sell to advertisers or spooks.

What are the good options?

Also, if anybody sees how these changes could be benign, please let me know.

EDIT:

By popular demand:

The keyboard I bought that started this journey: MX Keys S

The key feature that first demanded cloud access: Swithing between computers, now it is requires it to adjust the receivers. I have both a Bolt and a Unifying receiver.

Mouse (actually a trackball) that now is requesting that I use a Chrome Browser to adjust it: M570

Software:
The Logi SetPoint Settings I open from Windows now requires you to log into your Logitech account to make changes to your Unifying or 2.4 ghz usb receiver. This link takes you to a screen that says Logi Web Connect. It does not work unless you use the latest version of Chrome, Edge, & Opera, but reccomends Chrome for the best experience.

Logitech + used to require this to enable options, but I don’t see it on my Windows computer anymore. It is still on my Mac, but upon opening it to confirm for this message, it seems to be announcing that it is now able to incorporate AI into everything I type. (ugggh)

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[–] [email protected] 9 points 2 weeks ago

Find a mouse and keyboard you like and buy 5-10 of them. Put them in heavy duty ziploc bags with a few dessicant packets and store them in your freezer.

[–] [email protected] 3 points 2 weeks ago (1 children)

I've fallen into this trap too a year ago or so. try if the Logitech Onboard Memory Manager is useful for any of your devices, it's a totally offline program. you can get it from the page below, but if it's been taken down check the archive.org, I think I have made an archive of the exe too

https://support.logi.com/hc/de/articles/6449584392215-Onboard-Memory-Manager

[–] [email protected] 2 points 2 weeks ago
[–] [email protected] 16 points 2 weeks ago (1 children)

"The company to which I've always given my money because I trusted them to make good products has started taking advantage of my trust and is producing shitty products. How do I avoid this?"

Stop buying their products the moment they stop making good ones.

I feel your frustration, but I think you already knew the answer. Any workaround or jailbreak or open source firmware update would just be avoiding the problem, not fixing it. Stop buying Logitech products.

[–] [email protected] 9 points 2 weeks ago

I procure for my company I am not touching Logitech anymore.

[–] [email protected] 14 points 2 weeks ago (2 children)

I think the mice and keyboard requiring "Chrome" is actually due to WebHID. WebHID is only supported in Chromium browsers. Now here's the fun part, this thread has VIA mentioned a couple times and even though VIA/QMK/ZMK are FOSS, the usevia.app website requires a, you guessed it, WebHID capable browser.

That said, don't use Logitech keyboards. Sell it to a sucker on local and buy any of the above compatible keyboards instead. Drop CSTM, Luminkey, Keychron, Akko, QK NEO, CK Bakaneko, there's probably couple more that are affordable and quality. Just don't fall for GMMK, Ducky and other pseudo-gaming crap. Also visit [email protected] and ask questions.

Not sure about your trackball problem.

[–] [email protected] 4 points 2 weeks ago

If it runs QMK I would port to vial over via any day of the week, cannot stand via. Granted I need to run the app when I want to adjust the key map (and only then), but it removes the need for WebHID or any similar problems. I have been able to replace my custom mapping and macros then compiling my own custom QMK firmware and uploading it to the keyboard workflow with live editing of the map and macros.

[–] [email protected] 3 points 2 weeks ago

Just here to back you up on this. All solid advice.

[–] [email protected] 16 points 3 weeks ago (1 children)

Just don't use the software lol. If it requires software to function, return it.

[–] [email protected] 3 points 2 weeks ago (1 children)

garbage advice lol

the software has useful features, like reconfiguring buttons on your mouse. however lately all of them got to be enshittified with a login requirement.

the real solution is to not buy their shit, or to keep buying used hardware for which decent software configurator is still available

[–] [email protected] 1 points 2 weeks ago (1 children)

My advice was to not buy/use it and your advice is also to not buy it lol

[–] [email protected] 1 points 2 weeks ago

to not buy the new one. but if I have already bought it, before it was enshittified even, I don't want to buy a new one to be able to reconfigure it unless absolutely necessary

[–] [email protected] 6 points 3 weeks ago* (last edited 3 weeks ago)

I'm going to assume you need to use Chrome to set up the dongle because Firefox still doesn't support Bluetooth web APIs.

Logitech G devices with the Lightspeed dongle don't require setup (they're all uniquely paired from the factory) and will work without the G Hub software. The software itself, if you do want it, works offline without an account.

This is assuming you don't want to move away from Logitech entirely of course.

[–] [email protected] 5 points 3 weeks ago

I know this might not be the most convenient solution, but learning to resolder mouse switches means you can just replace the faulty components (and maybe the sliders too) and just keep using the hardware that works for you. As long as you don't have a mouse with that awful rubber that de-vulcanizes after about 3 years, and don't mind the visual wear from your hand on the shell over time, you'll easily 10x the life of most products manufactured with planned obsolescence. Logitech almost always cheaps out on the switches for their gaming mice, unfortunately. After replacing the switches on my g pro wireless when they started double-clicking after 2 years (almost exactly), it's been smooth sailing ever since.

ifixit almost always has comprehensive teardown and rebuild instructions for popular peripherals. Bonus points is that whenever you take apart something to do a repair, you can clean out all the hard to reach places that collect random dust and debris. Can be kind of gross but is also pretty satisfying. Additional bonus points for being more sustainable with your consumer habits and minimizing e-waste in landfills!

If you've got a mechanical keyboard, you can do the same but it's generally a lot more tedious since most have the switches soldered on, and LEDs double the amount of joints you have to deal with. I recently did just the WASD and a few other high-traffic keys on my board after one one of them failed, and it was a several hour process

[–] [email protected] 2 points 3 weeks ago

I still have a small fleet of M570 trackballs in service, I keep having to swap out the switches but what else is my soldering iron doing, amirite? My keyboard is from Cooler Master, a Masterkeys Pro M White LEDs, and they never made bloatware for it. The lights are configurable from the keyboard itself. That's the kind of thing I look for.

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