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You can’t. That’s how activation lock works. You need to bring the owner to the Apple Store some random letter won’t suffice. It’s bricked.
Get an official looking letter for acknowledging you as the owner, explaining the situation.
Take it to a phone repair store for them to wipe it.
They have software that they can use to clear it.
Lmao. Fold it to so it looks really legit. Make sure there’s a crease. What nonesense.
Right on the first part, but the iPad is likely activation locked. The previous owner will have to remove it from their devices first.
Apple customer service will likely need to be involved.
Apple won't do shit to help. We have a bunch that are locked with iCloud accounts tied to former employees company emails which we have full control over...but when you try to reset the password they try to send a text to the phone that set them up (which we have no access to). We tried to get help from Apple and they won't unlock any device that we don't have proof of purchasing directly from Apple, and since they were bought at random retailers they just tell us to buy more new iPads.
That wasn't my experience, but it did take a few months to get them to accept the best buy receipt we had.
You really just have to call until you get someone who will help.
Ah, that is probably what is happening on my daughters old iPad. I couldn't figure out how to wipe it and because she didn't use it for over a year and she forgot the passport. I'll try to remove it from her account. Or it probably is on her moms account or something.
Yeah if you can provide apple with ownership information they can get you back into it.
The original box with the receipt helps.
Apple customer service will likely need to be involved.
Yeah I was expecting the repair place to have a contact for that. At least here that's fairly common.