this post was submitted on 06 Jun 2024
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Retail chains like TJX, the parent company of TJ Maxx and Marshalls, are equipping some store employees with body cameras to deter shoplifting and improve safety. This is part of a growing trend in the retail industry, as stores respond to an increase in organized retail theft and violence against workers. However, some criminologists and worker advocates argue that body cameras are unlikely to be an effective deterrent and that retailers should focus on improving training, staffing, and other safety measures instead. There are also concerns that the body camera footage could be misused, such as to monitor and discourage union organizing. Overall, the implementation of body cameras in retail is a complex issue with pros and cons that retailers will need to carefully consider.

Summarized by Kagi Universal Summarizer

(page 2) 33 comments
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[–] [email protected] 5 points 5 months ago (1 children)

I am wondering when teachers will get these. Little Timmy literally took a bite out of another students neck? No, you can't say it was someone else, I have it on video!

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[–] [email protected] 34 points 5 months ago* (last edited 5 months ago) (5 children)

This is part of a growing trend in the retail industry, as stores respond to an increase in organized retail theft(1) and violence against workers(2)."

The first has been proven to be a lie. The second is true, especially since the pandemic began.

It's a sad state of affairs when retail workers need to wear cameras to protect themselves, but that is the only value. Not an alleged increase in organized theft. That is just the line being brought out by big companies like Target to excuse bad behavior on their part.

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[–] [email protected] 5 points 5 months ago (1 children)

Hey! Who want's to shop at a retailer where someone follows you around with a camera and the merchandise is overpriced? Raise your hand now! [crickets] Consumers will shop elsewhere. Making your business like the DPRK is not a winning strategy.

[–] [email protected] 3 points 5 months ago

Worked for London.

[–] [email protected] 2 points 5 months ago (1 children)

Lovely.

The company I work for has some of the general managers of stores carrying tasers.

[–] [email protected] 2 points 5 months ago (1 children)

Sounds like they would be in for an assault/battery charge if they ever used them.

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[–] [email protected] 7 points 5 months ago (2 children)

I noticed in my local supermarket in the UK they started wearing cameras too it's really weird. I'm really not sure what their goal is - it will never help shoplifting as much as static cameras, and seems a lot of effort to safeguard against abusive customers.

[–] [email protected] 5 points 5 months ago

I just want to say that I appreciate how your comment has made me understand that writing run-on sentences without punctuation isn't a strictly American English language thing.

This sounds mean-spirited of me, but I actually mean it. Everybody always makes fun of the Americans for it. And I'm not saying I'm perfect, either. Poor grammar can bring us all together.

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[–] [email protected] 41 points 5 months ago (3 children)

I'd hate that as an employee. Imagine knowing that every time you talk to a coworker, it's recorded. Every time you sit for a few minutes to reset, it's recorded. Every time you check your phone, it's on camera.

[–] [email protected] 38 points 5 months ago (1 children)

this is the real reason why they're doing it.

[–] [email protected] 20 points 5 months ago (1 children)

Don't want them to unionize!

[–] [email protected] 10 points 5 months ago (6 children)

Seriously.

Like if you think mass-shoplifting hurts them- that shit's already baked into the price of goods being sold before it ever happened.

Unionizing will hurt their profits far, far more than shoplifters ever will.

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[–] [email protected] 133 points 5 months ago* (last edited 5 months ago) (2 children)

100% it's really for anti-union bullshit because who the fuck is stealing in full view of an employee where the employees having body cams would make a lick of difference?

Or is it meant to deter the employees from stealing? 🤔

[–] [email protected] 7 points 5 months ago (1 children)

They have a big issue with internal shrink.

[–] [email protected] 23 points 5 months ago (1 children)

In other words, they have a systemic issue is where the threat of prosecution isn't enough to deter employees from supplementing income with theft.

I wonder what kind of conditions led to that.

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[–] [email protected] 55 points 5 months ago

Most likely it is there to blame the employee for not being busy enough or not doing everything perfectly with a customer.

[–] [email protected] 4 points 5 months ago* (last edited 5 months ago)

They think price gouging is going to increase theft and they wanna be ready. They'd rather waste money on this (and on advocating the govt for harsher penalties) than lower them.

Friendly reminder: if you see someone stealing from target? No you didn't. That goes for target employees too. Here's hoping your bodycams up with as much "lost" footage as the cop's.

[–] [email protected] 10 points 5 months ago (3 children)

The primary responsibilities of one job at a Marshalls in Miami Beach, Florida, are to maintain a “proper and professional stance” at the front of the store, act as a “visual deterrent to prevent potential loss/dishonesty” and wear a company-issued body camera. The description says that the camera is to record “specific events involving critical incidents for legal, safety, and training purposes.”

These employees, who wear a company-approved black vest, black pants and black shoes, are instructed not to stop or chase after shoplifting suspects.

It's the same reason I made sure the security cameras on my house are visible from the street. People with bad intentions just move on to easier targets.

They may have seen the studies down on police forces who adopted cameras. They saw a drop in complaints against officers, as well as fewer escalations by the public against officers. Likewise, they're hoping this translates to retail.

[–] [email protected] 2 points 5 months ago (1 children)

One massive MASSIVE problem with that logic. TJ Maxx/Marshalls employees don't have a pre-existing stigma as being known for beating and killing black people and getting away with it. These employees aren't known to single people out, harass them, stalk them, and make life hell for them.

So if the cops behavior changed because they'll be held accountable, it's not quite the same thing as store employees already surrounded by cameras, and always have been held accountable for their actions. If they wanted to use this for shoplifting purposes they'd hire more back of house people to actively monitor cameras, and more human security guards to react live as it happens to theft.

As it stands, all they're doing is getting yet another video angle of what they already have footage of. This time with a fisheye lense.

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[–] [email protected] 2 points 5 months ago

It’s the same reason I made sure the security cameras on my house are visible from the street. People with bad intentions just move on to easier targets.

no they don't.

they wear a hoodie. or a ball cap. or they have a package to block their face. or any of a hundred other ways of making a camera useless on the cheap.

Your highly visible cameras only tell them you can afford some good shit. I'm not saying you shouldn't have cameras- and they'll usually be visible if you know what to look for... it's kind of necessary for them to function... But cameras are not a deterrence, and neither are they an active element in your security. They are passive, and really only useful when dealing with insurance or explaining what actually happened in the first place.

[–] [email protected] 17 points 5 months ago (1 children)

Stores are already full of security cameras. Shoplifters are generally aware of this. I'm not sure what this adds to that. I suppose it keeps someone employed.

[–] [email protected] 78 points 5 months ago (7 children)

You could spend a lot of money on body cameras, or you could reduce your prices to being affordable again. I'd say either one has a decent chance of dissuading shoplifters.

But I suppose you can only write off the former.

[–] [email protected] 12 points 5 months ago

honestly, body cameras are more about liability after the fact. There's really only two reasons to strap a camera on somebody- liability defense (cops, armed security guards, etc,) and being able to monitor what the fuck they're doing. both are important when the individuals in question are armed. Not so much when the expected response is constructive cowardice.

There's absolutely no way a body camera would act as a deterrent when traditional and AI-enhanced security cameras that they're absolutely already using won't. Also, I'm not entirely sure I believe that there's massive waves of organized shoplifters.

There is- as noted in the article- a massive wave of unionization, though. and that would probably hurt their profits far more than any wave of shoplifting ever will.

[–] [email protected] 7 points 5 months ago

I'm pretty sure you can write off shoplifted items as lost assets, so maybe just let them get shoplifted?

[–] [email protected] 42 points 5 months ago

It’s probably more due to the lack of staff than price of goods, something else they could’ve addressed with that camera money.

[–] [email protected] 8 points 5 months ago (1 children)

I haven't been to TJ Max in forever. Aren't they a low cost clothing store?

[–] [email protected] 15 points 5 months ago

Nothing is low cost anymore.

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[–] [email protected] 29 points 5 months ago (2 children)

Don't forget to turn on your body cam before clocking in!

[–] [email protected] 7 points 5 months ago (2 children)

They legally can’t require you to do that. They can only require it to be on your person, as part of uniform, prior to clocking in. Operating the camera is considered a compensated task.

[–] [email protected] 12 points 5 months ago (1 children)

Yet some supervisor or manager will argue that you "have to turn it before you clock in to make sure that it records everything." Wage theft is nothing new.

[–] [email protected] 7 points 5 months ago* (last edited 5 months ago) (2 children)

They can say that. I’m just saying the employees will win a class action suit if they do.

If they want to protect the company against time theft, they can install a camera near the time clock.

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[–] [email protected] 28 points 5 months ago (2 children)

Yeah, I feel like this is more about keeping tabs on the employees instead.

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