this post was submitted on 27 Jun 2025

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Mildly Infuriating

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531

Update to last week's BestBuy Shenanigan. They refused to refund me after not delivering me the stuff I ordered after a so-called "investigation". (sh.itjust.works)

submitted 1 day ago by [email protected] to c/[email protected]

107 comments fedilink hide all child comments

I'm not sure if anyone cares about an update, but I wanna just vent a bit.

I got the email (as shown in the screenshot) on June 25 very late at night.

Welp, I filed a Chargeback immedialy upon reading that. Guess that's one store I can't go to anymore... 🤷‍♂️

Still have yet to hear back from the bank on their process, but they say they'll "temporarily credit the balance" while they "investigate".

If my Bank decides to screw with me, the next update is probably gonna be in "c/ActuallyInfuriating" (I hope everything goes through fine, fingers crossed)

I did some online searching, and found like a few different posts from Reddit with others saying they got the same "completed investigation... unable to provide refund or replacement" bullshit.

They didn't even give me a chance to send the video evidence. The rep on the phone said they would "contact me there are any updates or request further information", but didn't tell me where to send the video to. Nor did anyone contacted me to request it.

What I think happened with the so-called "investigation" is that, BestBuy just deferred it to Doordash, and they must've looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.

Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor's door btw), not that the driver didn't just snatched it immediately after.

Tbh, I doubt things would change much even if they got the video, they don't take this seriously at all. They would've just said the video was blurry and deny refund.

Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don't like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives...

(page 3) 8 comments

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[–] [email protected] 14 points 1 day ago (1 children)

I have an order arriving today from Best Buy! It's being handled by DoorDash... 🤞 Sorry to hear about your ordeal. Not fun. I think I'm going to avoid BB purchases if this is how they handle deliveries now.

[–] [email protected] 12 points 1 day ago (2 children)

have an order arriving today from Best Buy! It’s being handled by DoorDash… 🤞

OMG you need to give us an update on if it arrives. I hope you have better luck, if not, you could alway make another post on this comm 😉

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[–] [email protected] 47 points 1 day ago (4 children)

Best Buy is the worst about this stuff! I’m still bitter bc a few years back they delivered a brand new washing machine that didn’t work. I asked them to come back and pick it up to exchange it for something else and their pick up crew didn’t record that they took the machine back. Luckily they left me a slip showing they picked it up. But it still took me 9 months of fighting with the store to get a refund and I was accused by the manager of creating a “loss issue.” After they finally refunded me they still charged me a pro-rated amount for having the warranty for 9 months bc they didn’t cancel it the same week they picked up the machine.

What worked for me was to go to a different Best Buy store (bc the manager was a dick) and show them the evidence in person and ask for help to resolve or escalate the issue.

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[–] [email protected] 22 points 1 day ago (10 children)

I hope you did report the matter to the police regardless?

[–] [email protected] 9 points 1 day ago (1 children)

You know they're just going to drown you in "civil matter" shit as soon as you try.

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[–] [email protected] 9 points 1 day ago

I hope you reported bestbuy to the police - or at least your bank.

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[–] [email protected] 118 points 1 day ago (3 children)

For every person like you that won't take the shit, there are many more that will just give up. Just like unemployment and insurance claims - denial is the first step in protecting the bottom line.

If nobody accepted such bollocks, it would be more economical to actually investigate, provide service & improve processes - rather than trying to bin complaints at the first hurdle.

Prime (lol) example over here is with Amazon not making it easy to return shit after 30 days, by hiding all the easy return options at that point. You can still do it by contacting customer service and they will generally acquiesce, but just having the extra steps there is enough to save a ton of money by keeping the uninformed in the dark.

Fuck em. Make it difficult for them. Be the goddamn squeakiest wheel you can possibly be.

[–] [email protected] 50 points 1 day ago (5 children)

For every person like you that won’t take the shit, there are many more that will just give up. Just like unemployment and insurance claims - denial is the first step in protecting the bottom line.

This is the crucial part. Same reason many brands have shifted from giving discounts to "rebates". You have to jump through a few hoops yourself to get it, it's not automatic. And that immediately results in a decent % of customers simply not even bothering, which is exactly what manufacturers are banking on.

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