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A collection of some classic Lemmy memes for your enjoyment
There are three critical parts to an apology. You have to feel regret/remorse, accept guilt and make an effort to correct it/make sure it never happens again.
If all three aren't present every time then someone isn't sorry. If they say sorry and don't make it right or make reasonable actions to ensure it doesn't happen again then they are a liar and poor company to keep.
*than
That's why I never apologize!
"I'm sorry, that's just the way I am!"
"I know what I am" - princess pony head
There are people whose entire modus operandi is to not give a shit about others in their choices and actions, apologize when challenged about it and carry on doing the same.
Their "apologizing" is just a confrontation-avoidance technique, not a genuine expression of regret.
Oh you've met my "supervisor" Dave?
Why is "supervisor" in quotes? You'd know if you knew Dave.
My dad would always say "don't say sorry, DO sorry". The apology will be present in your words and actions.
Could have picked a better father...
A better father also wouldn't mix up "then" and "than"
I didn't even notice that smh my head
Username checks out.
Assuming we're talking about a friend/acquaintance, a person can be genuinely sorry but sort of be too dim to meaningfully improve their behavior. That said, if they don't at least give a good faith effort to improve then my patience will wear thin and I'll probably want to be around them as little as possible, even if I end up ultimately forgiving them on the emotional side of things.
Nope. If buddy does the thing again, he gets a Hey Buddy talk to remind him he's over the line. You still have to be that proper friend as long as you can.
I don't know that I agree that you have to but sure that's not an unreasonable policy either. I guess it depends on the specifics for me.
Unless you work in a customer facing role......then you throw out apologies all over the place to calm people down. Never need to act on the apology. Just need to get through the shift. Management isn't going to change the structures that cause the poor experience anyway.
I used to do that, but I stopped because I’m trying to be less of a people-pleasing doormat in general. Plus people don’t like empty apologies from company reps anyway.. it often led to more hostility. Apologizing also tends to give to the impression that they are right to be pissy whiny assholes, which isn’t something that should be encouraged at all.
Instead, I started saying “I very much understand your frustration; let’s see what we can do to get this resolved for you.” This makes you and the customer (psychologically) a team against the problem, and they are less likely to go off on you.
I definitely stole that tactic from car salespeople. And it works super well.