Aotearoa / New Zealand

Ah yes, throw the minimum wage call centre staff under the bus for what is clearly a systemic problem.

We used to occasionally use them if the discount is big enough to make it comparable to our typical grocery bill, but after how badly they fucked up last week Never Again.

• Busy weekend, so put in an order for delivery Sunday afternoon
• Saturday morning get a text saying "sorry, we can't do deliveries on Sunday this week, you'll get your box Monday before 6pm, we'll give you a credit for the delivery fee". Fine, annoying, but have enough stuff in the pantry and freezer to put a meal together
• Monday evening rolls around, 6pm comes and goes, still no food. Have scrounged another meal together for me, my wife and my toddler. Get the toddler to bed at 7pm, then call the help line - they clearly have not been told that something is going wrong, are actually super helpful and try to figure out what is happening and apologise a bunch
• At 8:30pm get another text saying "yeah, our linehaul is fucked, we can't get you the food, we'll give you a credit"
• Call up the help line again cos fuck no you don't get to give me a credit when you've taken the money and supplied nothing. Again, call centre people are really helpful but absolutely have no idea that this is going on, eventually get a refund

For a company whose core function is logistics, they seem really bad at doing logistics. Also, I've worked in call centres before; if something like that is going down that is going to affect a big load of customers and generate calls, you tell the call centre so they don't get caught out by angry people