this post was submitted on 10 Mar 2025
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Ah yes, throw the minimum wage call centre staff under the bus for what is clearly a systemic problem.
We used to occasionally use them if the discount is big enough to make it comparable to our typical grocery bill, but after how badly they fucked up last week Never Again.
For a company whose core function is logistics, they seem really bad at doing logistics. Also, I've worked in call centres before; if something like that is going down that is going to affect a big load of customers and generate calls, you tell the call centre so they don't get caught out by angry people