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I’m so glad it’s not just me thinking freedom mortgage is a fucked company. I mean the name alone says “we are here to fuck you”, just like every anti-democratic bill in the last 20 years being called “freedom peacekeeping against domestic terror” and it targets like gay people or smth.
Imho, give them hell. It’ll probably be a waste of time: they are super good at non-updates and shirking their responsibility…
But, you know, I’ve worked in call centers before and whenever anyone said anything about bringing in legal representation, our go-to was to escalate. I didn’t want to risk it with my mortgage company if I was empty-threating them, but when I had a viable threat of legal, boy did they jump.
So maybe for your instance, tell them you had a lawyer review the documents and found some inaccuracies between copies, and ask for a new copy to be sent to you, and maybe if you can spin up an alias that looks convincing, have them CC your “lawyer”.
It worked for me, and the call center I used to work for auto-escalated anything mentioning legal just as a default (people trained well handle well), so maybe that’s the ticket. But make it a credible threat. :)