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Reason I don't move to the US despite "the wages are better" #321. I never had to deal with this. If I was the person in the car, I would have just sent an email to Consumer Protection, and they would have dragged the dealer to arbitration. BTW arbitration here doesn't mean "court-but-paid-by-the-company", that's illegal, it's just that they try to cut through this exact bullshit without going to court and incurring fees. If the company representative does not show up, it's grounds for a quick judgement against the company at court afterwards, and the authority also reviews if the company should even have a business licence if this keeps happening.
I had a USian tell me this here while on vacation. It took a moment for me to realize he was so deep in privilege that he was practically swimming in it not having to think about everything that's happening in the US right now for some goddamn money.