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$440 Charge For A Wheel Scuff Raises Questions About Hertz's AI Rental Car Damage Scanner
(www.jalopnik.com)
this post was submitted on 27 Jun 2025
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My car needed some repair work. Insurance set me up for a rental with Hertz who told me not to pay for bridge tolls with my own car's transponder. When I take the car back, they tell me I'll be invoiced later for the tolls. Had 4 toll crossings which ordinarily would come to less than $30 (even less if I had used the transponder).
A month later, the Hertz charges show up: $77 (including 'processing fee'). Called and complained. They said they'd look into it. Never heard back.
Not using them again.
Yeah, never use rental car agency toll payment. Too late for you now, but they treat it the same way they do the gas fill charges. If they do it they’ll double the cost. Use your own toll pass if you have one, add the rental plate to the pass while you’re using it.
They did something similar to me in Florida, hit me for 400 fucking dollars. I use Avis now.