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This seems like a poor analogy.
"I don't have experience with the 'Megamart Pool TM' brand of pools, but I've got my Lifeguard certificate through a training program that operated at a nearby lake." Oh sorry, we want our applicants to be familiar with our specific pool with 50+ hours of paid visits logged. Please come back next year after you've gather this.
That's not the case at all. Where did OP say they had training on the product but not the specific brand? They just said they were familiar with the product but never used it.
Exactly, this is a good analogy. I actually got the feedback that I was technically qualified and most of the other feedback was positive.