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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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Technology
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AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.
Nah, AI chatbots are at least useful for the basic repetitive things. Your modem isn't online, is it plugged in? Want me to refresh it in the system? Comcast adding that saved me half an hour a month on the phone.
I fully believe they're at least as good as level 1 support because those guys are checking to see if you're the type to sniff stickers on the bottom of the pool.
That can be accomplished with basic if-else decision tree. You don't need the massive resource sink that is AI