this post was submitted on 24 Sep 2024
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I have been using Logitech peripherals for years. Logitech gear always just worked.

Now they demand internet accounts to use the features of the keyboard and mouse that I purchased. WTF?

Not only that, have to use wide-open-to-snooping Chrome to adjust the settings. You cannot adjust/use your mouse and keyboard if you just use Firefox.

This only makes sense if they are planning (or are already) tracking my every move online to sell to advertisers or spooks.

What are the good options?

Also, if anybody sees how these changes could be benign, please let me know.

EDIT:

By popular demand:

The keyboard I bought that started this journey: MX Keys S

The key feature that first demanded cloud access: Swithing between computers, now it is requires it to adjust the receivers. I have both a Bolt and a Unifying receiver.

Mouse (actually a trackball) that now is requesting that I use a Chrome Browser to adjust it: M570

Software:
The Logi SetPoint Settings I open from Windows now requires you to log into your Logitech account to make changes to your Unifying or 2.4 ghz usb receiver. This link takes you to a screen that says Logi Web Connect. It does not work unless you use the latest version of Chrome, Edge, & Opera, but reccomends Chrome for the best experience.

Logitech + used to require this to enable options, but I don’t see it on my Windows computer anymore. It is still on my Mac, but upon opening it to confirm for this message, it seems to be announcing that it is now able to incorporate AI into everything I type. (ugggh)

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[–] [email protected] 0 points 3 weeks ago (4 children)

Most of these systems have FOSS Linux equivalents. Sooooo

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[–] [email protected] 31 points 3 weeks ago* (last edited 3 weeks ago) (3 children)

Buy open hardware with open source firmware.

I'm typing this from a Corne-ish Zen and you can see my firmware (ZMK) with my keymap at https://github.com/Utopiah/zmk-config-zen-2/blob/main/config/corneish_zen.keymap#L27

Nobody can touch this but me. No update can break it. Yet, it's more feature rich than most keyboards.

There are equivalents for most peripherals. It's not cheap, usually even MORE expensive than already pricey ones like Logitech (I have an MX Vertical, still) but IMHO it's worth it. It's good right now, pragmatically speaking, but also morally speaking.

I advise against swimming upstream, namely NOT buying hardware that have such enshitification practices because if they don't do it today, they might tomorrow when there is more pressure from shareholders. Also by buying alternatives you are economically supporting people whom you believe are providing better solutions for yourself and others.

PS: a gateway to such projects is https://crowdsupply.com which is a kind of KickStarter. I bought a dozen things there, all delivered and working.

[–] [email protected] 2 points 3 weeks ago (1 children)

I'd hope that a $300 keyboard that was designed to be customized would.

[–] [email protected] 5 points 3 weeks ago* (last edited 3 weeks ago)

What I meant to say is that a lot of commercial keyboards are sold with some "customizable" they are. And it's partly true, you have tool allowing to make some shortcut on popular OSes. It might be sufficient for some people ... but it is NOT the same as putting your own firmware in it.

I'm not advocating for a $300 keyboard over a $30 one, "just" for genuine customization. Some that doesn't have arbitrary limitations from the manufacturer and doesn't have support for only some OSes which in turns (well Windows and MacOS not to name them) also promote a consumer only with limited control options, as OP is saying about enshitification.

[–] [email protected] 6 points 3 weeks ago (1 children)

Can you please provide the link to your keyboard?

[–] [email protected] 5 points 3 weeks ago* (last edited 3 weeks ago)

Happy to, it is a Corne-ish Zen (6 columns (3x6) / Rose Gold) that I bought as a group buy from https://splitkb.com , ordered in May 2022 and received in January 2023. I've been using it daily, at home and on the move, since.

It's not cheap but if you work hours a day on a computer, if you have pain in the hands or wrist as I did, finding the "right" keyboard for you, both ergonomically speaking and software wise, is worth every penny IMHO.

They don't have it anymore it seems but they have a lot of quality alternatives I'm sure.

It looks like https://lowprokb.ca/products/corne-ish-zen?variant=42051226796196

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[–] [email protected] 28 points 3 weeks ago

What you want is to go along with the business line of logitechs products and scrap the rest. There is an offline version of Logi Options+ "for air gapped machines" available. https://prosupport.logi.com/hc/en-hk/articles/10991109278871-Logitech-Options-Offline-Installer You may use it in a virtual machine aswell.

[–] [email protected] 6 points 3 weeks ago (1 children)

When did you buy the M570? I bought mine 6 years ago and it doesn't require software, if yours is recent then that's a new thing

[–] [email protected] 3 points 3 weeks ago

It just changed. It always had the app to program the buttons, but now if you need to change the receiver, it goes to the cloud.

[–] [email protected] 3 points 3 weeks ago

I recently bought a nice MX series Logitech KB and a mouse that will pair with 3 devices, also Logitech. After seeing how terrible the software is, failing so hard as to temporarily disable the keyboard, repeatedly, I returned both.

My best advice is to either try to use them entirely without the software and all its customizations or sell your hardware, buying something better.

I'm sorry friend.

[–] [email protected] 5 points 3 weeks ago (2 children)

I can't remember how to do it offhand, but you should be able to save the settings to the hardware itself, then disable Logitech from opening. I changed settings not too long ago (2ish months) and this worked.

[–] [email protected] 3 points 3 weeks ago

There is a way to save a configuration to your mouse and then you can just disable/uninstall the bloatware

[–] [email protected] 2 points 3 weeks ago (1 children)

Good to know. That seems pretty straightforward.

[–] [email protected] 2 points 3 weeks ago

It's very simple, and works very well. When I got a new PC it took 7 months for me to realize I didn't have the software, and as usual was because I wanted to change a mouse button.

[–] [email protected] 68 points 3 weeks ago (2 children)

Probably not the answer you're looking for, but switch to Linux and use Piper, a free & open source replacement for the Logitech software, that was created because they don't offer an official version for Linux

[–] [email protected] 12 points 3 weeks ago
[–] [email protected] 22 points 3 weeks ago (6 children)

Disclaimer: I'm a keyboard snob. I can't think of a single good keyboard that even has software.

I actually use Logitech for all my mice and trackballs, but I also haven't installed Logitech's junky software in a long time. Maybe I don't know what I'm missing.

[–] [email protected] 7 points 3 weeks ago (1 children)

Fellow keyboard snob here. Gotta say I love keyboard that use VIA/vial for software, It's open source and can run in a browser without installation.

Wooting keyboards also have the wooting configuration software that is also ran in a browser and is very good.

Just hope one day they all get supported on firefox.

[–] [email protected] 2 points 3 weeks ago

I suppose technically any keyboard with a programmable controller could be considered to have software even if you don't need to run, but I was thinking more along the lines of Logitech or Razer always memory resident garbage.

[–] [email protected] 5 points 3 weeks ago (1 children)

Dygma is second to nobody and has software.

[–] [email protected] 3 points 3 weeks ago

While that keyboard isn't for me, I'll admit that look good and does in fact have software. Good counter point. Also, that software appears to just for reconfiguration of the layout and probably macros so I bet it doesn't need to be run all the time, or even at all if you like the standard layout. That is how software for hardware should be done.

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[–] [email protected] 9 points 3 weeks ago

Jawbone headsets used to be like that. When they were still in business. They made good headsets, but introduced this feature as well to change certain settings.

Apparently that wasn't taught in business schools.

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