I don't use it anymore because of the terrible service and the sneaking of prime at every opportunity. It's like going to a store where the staff refuses to talk to you and you always have to check if they took some money out of you wallet before you leave.
this post was submitted on 08 May 2024
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I’ve also been saying this for a long time, only to be dismissed by most who are apathetic to what’s going on. So now, if I do have to deal with them, I only ever make purchases on my credit card, and if there is a problem, they get 1 chance to fix it before I dispute. In the last year, I’ve had to dispute 3 separate times. On the latest one, the item was never delivered. I asked for a refund or replacement, customer service was useless, so I sent in documents to my bank and disputed. What does Amazon do? They sent their “counter of my claim” to the bank from the shipping SHOWING THE ITEM TO BE UNDELIVERABLE as reason why the charge should not be reversed. My bank sided with me luckily. But they are truly awful now, and have been for a while.
Willing to give 10:1 odds that they've turned a bunch of their processes over to LLMs.
I'm a little surprised they successfully reached your bank with a rebuttal, rather than just firing mail into the ether.
Many corporations simply see customer support as a department that generates 0 revenue and costs them money.
They try to bring those costs down by off-shoring support, using AI, simply not having support, etc. These companies trade the good will of customers, the livelihoods of their employees, and the larger economy all for their short term greed. Line must go up this quarter.
Easy solution; don't use Amazon.
Just don't used the world's largest retailer and hope the next largest retailer isn't mirroring their business practices.
I've been boycotting amazon for the past 6 or so years, and it's gone well. But I moved to a remote place a while ago and they're close to the only shop shipping there. I chose them over other shops for my recent hardware upgrades because the cost of shipping plus the customs' 20% (applied on the cost of the item plus shipping, of course) make it unbearable unless I go for the lowest bidder. That doesn't make me happy though
I think there's a lot to be said for "soft boycotting." If we could get more people to just check a few other retailers before they go to Amazon, that would actually hit their bottom line a lot harder than a small number of people cutting them out entirely.
The problem with boycotts is that people get told to treat it as an all or nothing thing. It's a lot better, to my mind, to just reduce our reliance on large monopolies where possible, and accept them as an unfortunate necessity when not.
Spot-on, yea, completely agree. It shouldn't have to be all or nothing because with this state of mind you feel guilty if you ever break your streak
Which in turn leads to people giving up or never trying.
Even a 20% reduction in sales from a million people does a lot more than a 100% reduction in sales from 100,000.
Not that easy seriously. I boycott them most of the time, but there has been a product that I didn't have a choice to order through them in the last year. I don't mind paying a bit more elsewhere if it means they don't get any of my money, but they've literally destroyed some of their competition to the point where no alternative exists for certain products.
I've had Amazon delay refunding items I have returned for months for no reason. I have had to show them the tracking number shows delivered before customer service will issue the refund.
In a way, I'm glad people are slowing starting to come around and pay attention to this. For years, any time I would publicly complain about Amazon customer service online, it was very common for people to be completely dismissive or even blame me. I'd hear statements like "sure Amazon sucks, but they have great customer service" and I'd think to myself, just wait until it's your time to find out that the customer service isn't what you think it is.
Long story short, the item came with a broken part. Should have been quick and easy to rectify (send a replacement part, send a replacement unit, or refund the purchase). The seller was completely unhelpful. Amazon customer service would not intervene and insisted that I continue fruitlessly corresponding with the vendor, even though they had an "A-to-Z" money back guarantee if something goes wrong. It literally took months of back and forth between me, the vendor, and Amazon customer service before things were finally refunded in full.
So, basically I gave them another chance and they showed that things hadn't improved a bit.
I was transferred between 16 different reps on an amazon chat trying to return a busted chair. I refused to log off, was polite, and started asking what the record for transfers was and of wed best it. I refused to explain the pr9boem again after the third transfer.
I wanted to return the chair and get the same model but not broken. I refused to take it to the post office.
They ended up refunding me the money and I kept the chair. Which kind of works. You can sit in it. Just can't lock it when you Kean back.
Same thing happened with a vacuum that worked but kind of shot.out dust when you first turned it on.
Amazon lost its way when in started acting as a storefront for others, rather than a bookstore. In other words, a good twenty years ago.
Tech gear in particular is one of the things that's extremely risky to order from there (along with food, meds, and anything for babies/small children), as there are a lot of fraudulent or damaged goods mixed into their supply. Go to a specialist supplier instead. Newegg isn't great, but at least they don't appear to mix inventory from different sellers the way Amazon does.
Or, if possible, order directly from the manufacturer.
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