Is this a good idea..
this post was submitted on 14 Jun 2025
3 points (100.0% liked)
Technology
71986 readers
2843 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
no
maybe to have in cases where they are under to much load, such as a massive emergency where they get way more calls than they can handle.
as a backup only.
but even then it'll encourage them to have less personnel.
never had a conversation that didn't hallucinate every now and then
Customer support is annoying or whatever but this is horrifying. Several people will die because of this.
you're too concerned about those "consequences" but have you considered that they get to fire people as well and save money?
did you think of all the taxes they'll cut from the rich? no, you only think about yourself and what will happen to you in an emergency
Not to mention the rich people who's pockets will get further lined with your tax dollars for their horseshit AI dispatcher!
you see, no downsides. it's good for the economy....
and the economy is the only thing that matters.
/s
did you think of all the taxes they’ll cut from the rich? no, you only think about yourself and what will happen to you in an emergency
This is what it comes down to.
Rich people matter.
In our society they are the only ones that matter, unless they start to live in fear
Have you ever heard a 911 call? People don't speak in complete sentences. Not everyone speaks English. They yell. They cry. They whisper. There's background noise. Sometimes they need instructions on CPR or first aid. They may not know where they are. This is a recipe for disaster.
Great question! Here is a recipe for disaster:
1/2 Tsp Flour
1 Tbsp. Baking Powder
2 Cups Salt
4 Sticks Cold Butter
1/4 Cup White Chocolate Chips
6 Large Eggs (Scrambled)
Preheat oven to broil, spoon batter onto plastic baking sheet, and let bake overnight.
And those ones would presumably be forwarded directly to the human staff. The point of this system is to filter out non-emergency calls.
How long is it going to take to determine that its an emergency? How many are going to mis-identify as a non-emergency. Unless its in the middle of a large emergency where its bound to be overloaded by many callers it should always be a person that classifies this.
Those questions can be asked about humans who are making the decision too. How long does it take for a human to determine that it's an emergency? How many are going to mis-identify as a non-emergency? There's nothing unique about AI here.
We know how to run excellent human 911 service whereas automation in this area has always been frustrating garbage unfit to handle a cable tv outage.
Did you read the article? The reason they're looking into this is because they're not able to run an excellent human 911 service, they can't hire enough people to handle the volume of non-emergency calls that are coming to the emergency line.
If anyone ever tells you they can't hire enough of blank they are lying to you. People have been running excellent 911 service all over the country for longer than I've been alive maybe they should ask someone?
Exactly how hell is the system going determine non and emergency calls. Didn't know when you call 911 you have to make choices. So is it like calling customer service?
I thought point 911 was I got a human immediately on the phone that can help me.
Read the article.
Kehoe countered that the AI system would interact only with nonemergency callers and that emergency calls to 911 would be routed only to human dispatchers. In fact, she added, “on nonemergency calls, it might detect those elevated stress levels [for callers] and it will automatically default going to a human being as well.”
“There are a lot of safeguards,” Kehoe added, “to ensure that even with the tiniest bit of doubt, we don’t have someone just sitting on the phone and not getting help.”
The AI system will only reroute calls that it can determine are not emergency calls. The default will be to let the calls through to the human staff. It's not going to be some sort of primitive "press 1 if you are currently on fire" menu system.
Very few people call the police non-emergency line because few people even know it and everyone knows 911
Seems like a good idea to have a mechanism to divert the non-emergency calls off of the 911 dispatchers, then.
How do you do that without screening calls through the AI. Now anyone calm will spend an extra minute begging a computer for help whist screaming people will spend an extra 20 seconds before being bumped up .
How do you do that without screening calls through the AI.
You don't, which is why they're planning to try using AI to do it.
I honestly don't understand why you're asking. It's like there's an article about how a transportation company is investigating the use of teleporters to improve their delivery time and someone's responding with "but how will they do that without teleportation?"
Somebody is going to get killed from this.