How's his patience behind the wheel of a car?
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The redness of this flag is 100% dependent on his demeanor, it could easily go either way. If I'm working and a customer volunteers to help me do my job in a manner that is clearly not hostile or insulting I'd call that a good thing.
This would freak me the fuck out. Let me do my job, please and thank you. You don't work here.
I can't think of any way doing this regularly could be a good thing.
Do you work in the hospitality industry?
Not currently, but I worked front and back of house for several years at sit-down restaurants, plus fast food back in high school. If someone volunteers to make my job easier and isn't a jerk about it I don't see any reason to be upset, seems pretty simple.
Untrained Customers 'helping' sounds like an imsurance liability nightmare.
I wouldn't trust a customer to have clean enough hands to roll flatware. Which would be more helpful than crowding the pickup window or drinks booth with strangers.
Folks who want counter service better skip table service places.