this post was submitted on 22 Mar 2025
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Fedibridge

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Most instances have a support community for discussing technical issues with that particular server.

As each instance names these slightly differently, I thought I'd create a thread to collect as many as possible.

Lemmy:

Mbin:

PieFed:

Please comment below with equivalent communities and I'll add them to the list.

I would also recommend that instance admins include a link to their meta/support community in the sidebar of their instance.


On a somewhat related note, do any instance admins still have Reddit accounts they would be willing to reveal here?

I've come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

If you are an instance admin and are comfortable sharing your Reddit username, please do so below.

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[–] [email protected] 3 points 3 weeks ago* (last edited 3 weeks ago) (3 children)
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[–] [email protected] 2 points 3 weeks ago (10 children)
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[–] [email protected] 2 points 3 weeks ago* (last edited 3 weeks ago) (1 children)

@[email protected] Do you think we might consider pinning this post? I will do my best to keep it up to date.

[–] [email protected] 2 points 3 weeks ago (8 children)
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[–] [email protected] 3 points 3 weeks ago (1 children)
[–] [email protected] 1 points 3 weeks ago* (last edited 3 weeks ago) (1 children)

Thanks, added. Do you know if any of your admins are active on Reddit?

[–] [email protected] 3 points 3 weeks ago (2 children)

Do you know if any of your admins are active on Reddit?

I don't, but I can try tagging the two I know of: @aasatru @jwr1
Sadly I don't think Mbin currently shows a list of admins anywhere, so not sure if that's everyone.

[–] [email protected] 2 points 3 weeks ago

I'm not active on Reddit. Super happy to help people out if they make their way over here, though!

[–] [email protected] 4 points 3 weeks ago (1 children)

My Reddit account is u/jwr12135.

And yeah, it's just us two admins (nobody else).

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[–] [email protected] 2 points 3 weeks ago* (last edited 3 weeks ago) (1 children)

@[email protected], are you u/LemmyDOTwtf on Reddit? May I include your username in the OP?

Also, would you consider adding a direct link to [email protected] in the instance sidebar?

[–] [email protected] 2 points 3 weeks ago (1 children)
[–] [email protected] 2 points 3 weeks ago

Thanks! Added.

[–] [email protected] 4 points 3 weeks ago (9 children)

@[email protected], @[email protected], @[email protected], @[email protected]

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

Also, could we consider adding a direct link to [email protected] in our sidebar? (In addition to the links to the "Getting Started" guide and Lemmy Support)

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[–] [email protected] 3 points 3 weeks ago

@[email protected], @[email protected], @[email protected], @[email protected]

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

Also, would you consider adding a direct link to [email protected] in the instance sidebar? (In addition to the excellent FAQ guide)

[–] [email protected] 3 points 3 weeks ago (1 children)

@[email protected], @[email protected], @[email protected], @[email protected], @[email protected], @[email protected]

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

[–] [email protected] 2 points 3 weeks ago (1 children)

I won't reveal my main Reddit account, but I just created an alt for the purpose: https://www.reddit.com/user/lemmy-kersploosh/

You can send people my way. I will do my best to help!

[–] [email protected] 1 points 3 weeks ago (2 children)

Thanks! Added for lemmy.world. May I put you down for sh.itjust.works as well?

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[–] [email protected] 5 points 3 weeks ago (1 children)
[–] [email protected] 2 points 3 weeks ago

Thanks! Added.

[–] [email protected] 3 points 3 weeks ago
[–] [email protected] 4 points 3 weeks ago* (last edited 3 weeks ago) (1 children)

This honestly show be integrated as part of all UIs. A button to send you to a help forum, preferably one that does not require the user to understand what federation is.

The people who are going to see this list know what they are doing and can navigate the Threadiverse.

[–] [email protected] 3 points 3 weeks ago (1 children)

Most of the instances have their support community in their sidebars

[–] [email protected] 1 points 3 weeks ago (1 children)

A surprisingly large fraction of instances do not, as I discovered when compiling this list.

[–] [email protected] 2 points 3 weeks ago

Well done then!

[–] [email protected] 7 points 3 weeks ago* (last edited 3 weeks ago) (1 children)
[–] [email protected] 2 points 3 weeks ago

Thanks! Added.

[–] [email protected] 5 points 3 weeks ago (1 children)
[–] [email protected] 2 points 3 weeks ago

Thanks! Added.

[–] [email protected] 2 points 3 weeks ago (1 children)
[–] [email protected] 3 points 3 weeks ago

I think that one might be for lemmy.zip users only. @[email protected], could you confirm?

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