this post was submitted on 11 Mar 2025
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[–] [email protected] 2 points 1 day ago

Trying to explain to my Mom the difference between turning off her phone and locking it.

She also called me recently saying she played something on Spotify but wasn’t able to stop it.

Installing TeamViewer Quicksupport on her phone has been the best thing I ever done.

[–] [email protected] 1 points 1 day ago

Family Basic keyboard! I was surprised that the keys were so tiny.

[–] [email protected] 2 points 1 day ago

I set up my parents with Ubuntu. One afternoon, they let my sister's ever-so-helpful boyfriend try to "upgrade" it to a short-term unstable version. He broke it and left the thing in shambles.

Now they have Apple computers and I don't get involved. They still use the same password for everything and just go to the Genius Bar when it gets slow.

[–] [email protected] 3 points 1 day ago (1 children)

I have had plenty of painful moments, but a recent one is that my parents just don't seem to understand that the first result on Google is an advertisement and that they shouldn't be clicking on it. They literally can't see the difference between a sponsored search result (which can often be a bad faith actor or a scammer paying to get their result to the top of the search results) and a genuine link to the real site they were trying to reach.

I have tried installing adblockers for them, but they end up disabling them for certain websites that require popups to be enabled and then they never re-enable it again and end up clicking on bullshit links.

[–] [email protected] 2 points 1 day ago

I got mine on a reduced privilege User Windows account, Installed Firefox, saved passwords to profile with sync to phones, Installed uBlock Origin extension for FF, hid all extensions so they can't disable, I also wrote a DOS script to nuke all system caches/history on reboot. Not a peep from them in over a year. If they hit a website with a popup, I'll just tell them it's a virus and do something else. It's never an important site that ever has popups.

[–] [email protected] 2 points 1 day ago (1 children)

Having to explain to my grandma over the phone how to work the tv remote.

[–] [email protected] 2 points 1 day ago

Same but with my mom. When the labels of several of the buttons have worn off from repeated use over years, and she can't figure out why the screen is blue because she's accidentally changed it to the wrong input. And all she would tell me before ten minutes of detailed questioning as far as what the issue was is "it's not working", I had to get from "not working" to "on the wrong input" over the phone. And when the first thing I asked was "what's on the screen?" and she answered "nothing."

[–] [email protected] 15 points 1 day ago

The most painful moment went something like this:

Dad: Hey, the computer isn't working, can you take a look at it? Computer: Full of porn popups because he was googling 'brittany spears nude'

[–] [email protected] 3 points 1 day ago

When I was younger having to fill out timesheets in Excel for my mum.

Always forgetting their passwords to their accounts and having to reset their passwords for them.

Providing them access on my Netflix account and then when Netflix had the changes where you can't have it in two homes asking me why they can't get on, cancelled my subscription in the end.

Email attachments and when they go over the max attachment limit complaining about having to upload their files to the cloud.

Volunteering my help to others...

The list could go on and on.

I appreciate my parents but when it comes to helping with technology it sometimes drives me up the wall.

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