Oopsie daisy we got caught. Try again in six months when nobody is paying attention. Imagine the metric shit ton of this stuff that happens every day that nobody catches on to.
this post was submitted on 21 Feb 2025
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oh, it'll still happen now... just no '15 minutes' announced to callers.
it will be the actual honest estimated wait time, and more than 15 minutes during customary busy periods...
after they shred half, then another half, of their telephone support staff.
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HP has been a shitty company for decades. Why do people still buy things from them? They are dead to me.
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The problem, as far as HP will be concerned, is the strategy was leaked to the public. If there was no leak there would have been no news, and no 'feedback'.
HP won't take this as a signal to not do the shitty thing. They'll take this as a signal to back off for now, and then try the shitty thing again later, but slowly and bit-by-bit, so there's no big news.
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“It woz The Reg wot won it.”
Did I have a stroke?
Just in case, it's a reference to the Sun newspaper "winning" the election for Tony Blair's New Labour government
Allow me to translate from Chav: The Register first reported on this which created the feedback.
And specifically, a reference to It's the Sun Wot Won It, a headline in the Murdoch press, not-good-enough-to-be-toilet-paper tabloid rag The Sun, crowing that they had enough influence in the 1992 general election to secure a win for the Conservatives.
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You noticed we were doing it so we'll be more sneaky about it next time.
Upset employees who have to pickup the call after customer waits 15 minutes.
HP listens to their support staff?
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Uhhuh. "Feedback", read: risk of class action lawsuits from everybody they tried stopping from reaching the support they paid for
HP is in no way alone in doing this. This is an industry standard. Call centers are critically understaffed and under supplied on purpose. Call centers do not generate income, and the more customers that reach an agent, the more the call center ultimately costs to operate.
Nah, call centers do generate income because they force their support agents to try to up sell you on other products and services.
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