Just Post

If anyone has doubts - please see everything about the history and practice of outsourcing.

They don't care if quality plummets. They don't even understand how quality could plummet. So many call centers, customer service reps, and IT departments have been outsourced to the cheapest possible overseas vendor, and everyone in the company recognizes how shitty it is, and some even reccognize that it is a net loss in the long term.

But human labor is nothing but a line item on a spreadsheet, and if they think they can keep the revenue flowing while reducing that expenditure so that they can increase short term profit margins, they will.

No further questions, they will do it. And everyone outside of the C-suite and its sycophants - from the consumer, to the laid-off employee, to the few remaining employees that have to work around it - everyone hates it.

But the company clearly makes more money, because the managers take credit for reductions in workforce (an easily quantifiable $$ amount) and then make up whatever excuses they need for downstream reductions in revenue (a much more complex calculation that can usually be blamed on things like "the economy").

That's assuming they even have reductions in revenue, which monopolies obviously don't suffer no matter what bullshit they pull and no matter how shitty their service is.

That just shows you how bad most people are at doing their jobs. And that's exactly why they will lose them.

Fun fact, though.

Some business that use AI for their customer service chatbots have shitty ones that will give you discounts if you ask. I bought a new mattress a year ago and asked the chatbot if they had any discounts on x model and if they'd include free delivery, and it worked.