Amazon driver put cardboard package in cardboard recycling bin due to be collected this week... delivery note explaining where parcel was had been placed in the bin too
this post was submitted on 04 Mar 2024
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Mildly Infuriating
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On a side not. Is it just me or does Amazon never follow the delivery instructions?
Where I live Amazon has started a new thing where expensive items have a one time password needed at the time of delivery. So basically unless you are available at the exact right moment and the delivery driver isn't an idiot, you are going to have issues. I live in a building with a concierge which you'd think would be helpful, but they actually seem to try actively to be unhelpful.
I think it has something to do with crime rates. Due to a very weird way in which the police report crimes any crime that they don't have the exact location for, they just default to the police station which is just down the road from me so as a result my area is apparently extremely high in crime (it isn't). I think Amazon do it based on whether or not they think people are going to steal the package and they figure a high crime area is an area where package theft is common.
Can't see that lasting long...
I hope not. It does seem though that Amazon makes really stupid decisions and then sticks with them. Another example, at my local whole foods you used to be able to walk in, hand a return to a worker who would scan your QR code and you'd usually be on your way in 30 seconds.
They replaced that process with a stupid machine that is hard to use, fails often, and requires a worker's intervention anyhow. It went from 1-2 minutes total to do a return to possibly 20 minutes because it's so slow a line can form. They've stuck with that for the last 6 months, and it doesn't seem like they're hearing feedback from their workers. I have to believe the workers must have complained a lot since it's god-awful.
Not just Amazon. I had a parcel being delivered by DPD while I was on holidays. I checked the delivery's webpage, which said "if you're not in, we'll leave it with your neighbour". Great!
While I was on holiday, I checked the status on the day of delivery: "you weren't in, we returned it to DPD depot". Somewhat annoying, but the depot is only 15 minute drive from mine, I can go collect it then I'm back home.
Checked it again when I got back home: "returned to sender".
The fun thing was that the item was the modem from my new internet provider, and my old provider was ceasing their services that very day.
How long did it stay at the depot until it said returned?
It's very normal for packages to get returned if no one picks them up in a specified time period.
3 days.
My instructions were "On the porch or under the shelter by the bins"
Amazon drivers mostly follow my directions. I find that they usually only ever snap a pic if they did.
Not to be pedantic, but under shelter by the bins could be interpreted as the bins provided shelter to your delivery.
Not at all, thanks - I'll be sure to revise the directions to remove any doubt!
The courier: Let's see... "on the porch or ... bins". Bin it is!
Interesting how the thought of knocking on the door also seems to have been short-circuited
Knocking on the door creates a period of wait with a random length which is only dependent on the driver in terms of maximum (i.e. "wait 1 minute and if no response leave it on the porch").
So it makes sense that if a driver is excessivelly pressed in terms of time-per-delivery, they won't do it.
Given the pay for and demands on these drivers, at best expect placing it in the "safe place" they see by skimming your notes and a ring immediatelly followed by leaving without waiting.
Want good service = pay for it.
Package is now sheltered by the bins, so to speak.
Maybe I need to erase the word "bin" from all delivery instructions. Too suggestive perhaps
Perhaps change 'by' for 'next to' and put an empty weather-resistant container by them? Put it before the bins, so it's the first thing they physically walk to.
Good ideas, thanks!
when the company as allocated at most 5 seconds per delivery and you've already spent 3, reading instructions is not going to happen. Gotta go fast
Yep, this is the essence of it.
Also keep in mind the quality massively depending on how "close" to the actual amazon delivery you are, company-wise. Is it an amazon driver doing your delivery? A contractor? That contractor's subcontractor? I think DHL once used 5 levels of subcontractors?
At some point, so much money has been skimmed off by so many managers that the driver is losing money by breathing between actions.
That's the thing, I'm always hesitant to give negative feedback on the delivery given I know it's more than likely that the driver is both overworked and poorly paid.
I'm sure it does nothing, but every time DPD/other fucks up a delivery by failing to even ring the bell and says "we missed you", I call up their customer service and waste their time complaining about the small amount of time allowed per package delivery.
I ask for drivers to be allowed more time. It's not entirely their fault (but some seemingly have no situational awareness).