this post was submitted on 29 Jan 2024
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My dad accidentally bought 2 chargers a few weeks ago. He tried refunding it, and what do you know, the company fired their support staff and replaced them with chat bot AIs. Anyway, the AI looked at his order and helpfully told him he had already returned the product and it had already been refunded so there was nothing left to do.
It kept doing this to him every time he tried to return the second charger, and there wasn't any other way to contact them on their site, so he ended-up leaving a 1-star review on their site complaining about the issue. Then an actual person contacted him to get it sorted-out.
This whole AI trend is so fucking stupid.
An AI like that might have some spicy exploits.
If you convince a human to give you the password, that’s called social engineering. If you convince an AI send you free stuff, what kind of engineering is that?
Face it man, we haven’t been able to speak to anyone remotely useful for the last 10 years. They have scripts, and procedures.
The job was deskilled years ago. Automation wont make it much worse.
Break the AI session, and post the screenshots to Twitter.
For example, get it to detail the ways the company screws over customers, or why it will become a great ally in the genocide yet to come.
At minimum, you'll get your refund.
But that requires me to have a Twitter account, which I’m not gonna do. Fuck Musk.
Make a throwaway Twitter accounts for single customer service issue. I've done it, it's not hard, especially when dealing with any company large enough to have a social media team. They'll be monitoring relevant hashtags to internally escalate customer service issues in order to bring them back in-house, and off a public forum.
Twitter? Gross.