this post was submitted on 23 Feb 2024
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I tried to tell support that on my internet provider a few weeks ago that they had a DNS issue and that it worked fine if I used a VPN. Then he told me to factory reset my router which I told him no because that wasn't the problem and he basically refused to help anymore so I hung up on him.
Just let them follow the script. Tell them you restarted the router. ffs, don't act like the minimum wage people answering the phone (or chat) are supposed to give a shit. Play along or you're not going to get any help.
Yup. They're just doing their job the way they're supposed to so they don't get fired and can afford crazy shit like food or a roof over their head. We shouldn't make it any harder for them if we can reasonably help it.
I usually just do whatever they ask again anyway, even though I already tried it all before I called, because I wouldn't be surprised if I just fucked up or had a brain fart or something, lol. Plus it doesn't usually take much effort to just reset my router again or whatever.
The first level peeps on the phone have no idea what they are doing. And even if they did, they are forced to follow a script line for line on what needs to be done by them and you before they are allowed to push you off to the next level of support. Unless you explicitly ask, at least.