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Before calling support, turning your device off and back on again will legitimately resolve 90% of your issues.
If you call the helldesk and the uptime of your device is more than 24 hours and you said you already rebooted it how can we trust anything else you say?
Now, conversely, if you work in support, please ACTUALLY FUCKING LISTEN TO ME when I am telling you I've already done that 17 different ways, along with tons of other troubleshooting and isolating and I'm not a technical moron and I tried every possibility to avoid calling you so can we PLEASE SKIP THE USUAL BULLSHIT SUGGESTIONS?!?!?!?!
Honestly, they can't. The way IT works is there's multiple levels. First level, second level, third level. Whenever anybody calls in, they get first level, which are usually either inexperienced people, new people, or people with no experience whatsoever, and they're all reading scripts. They're the gatekeepers for level 2, 3, and 4, the people who actually know what they're doing. It's because 99 out of 100 people don't know shit and it just needs to be restarted and they would clog up the time of people who actually know what they're doing and nothing would ever get done.
And if one of those level one guys accidentally lets through somebody who should have been taken care of by their script, they will get reamed the fuck out for wasting people's time who gets paid more an hour than they do a day.