828
this post was submitted on 16 Aug 2024
828 points (98.7% liked)
Technology
59331 readers
4641 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I have a different brand, but I can see the value. The interface on the small screen on the device I have is very clumsy. Took me a while to figure it out, and I'm very tech savvy. I can see a mobile app being useful, also for notifications so I don't independently have to set timers.
Also as a former mobile dev, mobile apps take maintenance to keep up with OS changes over time. And developers are expensive.
What I imagine happened is that they probably outsourced their app development to a 3rd party, because they make hardware, not software. That contract probably expired, including their ongoing support agreement, and they've probably negotiated an hourly rate for support on-demand going forward, maybe with a different 3rd party dev.
So in all likelihood, they're just passing the cost for ongoing maintenance on an EOL model to the customer.
However, that looks absolutely insane from a consumer standpoint.
I don't know their Financials, but they may not be big enough to just swallow the cost for brand PR if they're not selling at a volume and profit margin to be able lose money on old products.
This is why, even as a dev that used to work in the mobile and IOT space, I tend to purchase dumb devices if there are good options. Smart devices get dumb as soon as the shine has dulled.