this post was submitted on 13 Jul 2024
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Asklemmy

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Well since I've been mostly in customer service jobs I'd like for people to know that the reps don't make the rules or decisions. When there is something about a store or service that's undesirable such as prices then it's something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.

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[โ€“] [email protected] 17 points 3 months ago (2 children)

He's saying he works on enterprise gear. It's different. In networking, a lot of similar but other than rebooting shit, there isnt much to do.

And managing servers, services, using terraform or Jenkins, docker, podman, kubernetes or any other enterprise tool isn't the same as fixing your computer not printing.

Totally different skills

[โ€“] [email protected] 1 points 3 months ago (1 children)

Iโ€™ve seen a ton of response across lemmy like this. People are just primed to get hostile/argumentative for no reason and, as in this case, because they completely failed to comprehend the original post.

[โ€“] [email protected] 3 points 3 months ago

Maybe because the original post seems awfully arrogant, if you don't know the context - and the post didn't provide any context.

I've seen a ton of responses like yours. You're implying that everyone gets the context, if they don't, you assume everything is "hostile" if it's not the exact line of thought you happen to support.

Accept that other people live different lives from yours and have different experiences and knowledge.