There's a quote that goes something like this: "imagine the average dumb person, and then realize half the population is dumber than that".

Having worked tech support, Arch is basically alien tech wizardry, a terminal is "hackerman" leet thing, and using Google to figure out an error code is "being tech savvy".

Granted, it's nowhere near as bad in Finland as it was in the USA, or Central America, but what you and I think is "super easy custom set up" is "⬧︎◆︎◻︎♏︎❒︎ ♏︎♋︎⬧︎⍓︎ ♍︎◆︎⬧︎⧫︎□︎❍︎ ⬧︎♏︎⧫︎◆︎◻︎" for a very significant portion of the population.

It's easy to forget how hard something is when you're used to it. Sure I might know what idiopathic glomerulonephritis is without looking it up but that doesn't mean you might know what glomeruli are.

Likewise I might know what an EGR valve is but it doesn't mean I know how to fix a Tesla.