AssholeDesign

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This is a community for designs specifically crafted to make the experience worse for the user. This can be due to greed, apathy, laziness or just downright scumbaggery.

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My bank gives me the option to opt out of marketing communications. It takes three clicks to opt out of each category, and there are three pages like this! (lemmy.ca)

submitted 11 months ago by [email protected] to c/[email protected]

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Marketing should always be OPT-IN by default, but these extra steps to opt out is truly asshole design.

Oh, and on the opt-out confirmation screen, you get two options: Yes or No. The button colour for "yes" is white, and the “no” button matches the “save” button on the previous screen, so it's easy to accidentally cancel the opt-out. Double-asshole design!

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[–] [email protected] 0 points 11 months ago* (last edited 11 months ago) (1 children)

Ah yes, I got this email today as well. Absolutely user-hostile. Not only is every opt-out 4 clicks (opt-in is only 3) the categories are very confusing and unclear. Some of them just sound like you are opting out of all email communication which I don't want to do unless they actually have something important to tell me (however unlikely). I would also bet $1k that by this time next year they have either opted me back in without consent or added a new category that is default-enabled.

Along with their switch to SMS 2 factor (no option for TOTP and they removed the email option they used to have) I am seriously considering switching. The problem is that every other bank seems worse.

[–] [email protected] 0 points 11 months ago (1 children)

The problem is that every other bank seems worse.

And that's the problem. Literally no good options.

[–] [email protected] 0 points 11 months ago

Welcome to late-stage capitalism.