this post was submitted on 16 Feb 2024
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This story is funny as hell. Based chatbot
Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate.
So why would anybody use a chatbot?
They are useful to handle simple, common questions. But there always should be an option to talk to a human instead.
There is no question so simple that I'd trust a LLM
Customers are forced to. Companies would rather give shitty and inaccurate information with the veneer of helping someone rather than pay a human to actually help someone.
They will continue using chatbots as long as they think it won't cost them more in lost customers or this sort of billing dispute than it saves them in not paying people. What was this, $600? That's fuckall compared to a salary. $600 could happen a few hundred times a year and they'd still be profiting after firing some people.
It's off for now, but it will return after the lawyers have had a go at making the company not liable for the chatbot's errors.
600$
To employ someone at 10$/hr, their actual cost is probably close to 15$/hr when you factor I them coming in to work in the office and all the costs associated with that. At 15$/hr it takes 40 hrs to cost 600$ to thr company. That is one week of work for one employee. This means that they could have a 600$ fuck up every week and still break even over hiring a person. And we are talking about just one person. Chat support is nor.ally contracted out as entire teams and departments.
Customers are forced to.
Only if there are no competing companies who use less shitty tools.
And do you really think there will be in a few more years?
Uh huh like they don't all follow each other in their cost cutting.
Sad commentary when your company's chatbot is more humane than the rest of the company ... and fired for it.
That's actually a deep thought.
No, Deep Thought was the chess computer. This is a large lanuage model.
Here is an alternative Piped link(s):
Deep Thoughts... by Jack Handy.
Piped is a privacy-respecting open-source alternative frontend to YouTube.
I'm open-source; check me out at GitHub.
I thought that was Deep Blue.
Deep Thought predates Deep Blue and is named after the computer in The Hitchhiker's Guide to the Galaxy.
What i find most stupid about all of this is that Air Canada could just have admitted a mistake, payed The refund of ~450 USD which is basically nothing to them. It would have waisted no one's time and made good customer service and positive feedback. Then quietly fix the AI in the background and move on. Instead they now spend waaayy more money on legale fees, expensive lawyers, employees sallery, have a disabled AI, customer backlash and bad press all costing them many hundreds of thousands of dollars. So stupid.
Test case.
Like whoever wrote the underlying bot (chatgpt?) Doesn't want a precedent saying bot is liable, so they will invest huge resources into this one case.
They probably settled thousands of cases waiting for this one to come up, thinking this one had the right characteristics.
You'd think they'd have tried a better case then. They lost in the court of public opinion as soon as it was about bereavement and their argument that the chatbot on their own site is a separate legal entity they aren't responsible for is pants on head stupid.
In a way, we should be grateful they bungled it and are held liable, other companies may be held to the same standard in the future.
payed
Paid. Something something "payed" is only for nautical rope or something.
waisted
Wasted. Something something "waisted" is only for dressmaking or something.
I can't remember the details of what that bot says, but it is something along these lines. I am not a bot, and this action was performed manually. Cheers!
Are we allowed to write "meta" here?
Not by itself. Then it's clique-signaling as bad as 'based' or 'werd'.
meta
Thanks. I do know tho, but im slightly dyslexic and English is not my first language so it's hard for me to catch my own mistakes, while I can easily see it when others are making it. Also autocorrect is a blessing and a curse for me sometimes.
Even best selling authors make these mistakes, most people don't have an editor proof reading their off the cuff reddit/lemmy comments.
I think it's crazy that your comment is true right now, but we are also just on the cusp where it would be 100% possible to have every one of your Lemmy comments proofread and edited by a LLM "editor".
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