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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 8 months ago by [email protected] to c/[email protected]

71 comments fedilink hide all child comments

Air Canada appears to have quietly killed its costly chatbot support.

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[–] [email protected] 7 points 8 months ago

You'd think they'd have tried a better case then. They lost in the court of public opinion as soon as it was about bereavement and their argument that the chatbot on their own site is a separate legal entity they aren't responsible for is pants on head stupid.

In a way, we should be grateful they bungled it and are held liable, other companies may be held to the same standard in the future.