this post was submitted on 26 Sep 2024
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There seems to be a common pattern of HR being disliked in firms and workplaces across different industries no matter where you're focused on.

To be honest during my apprenticeship/internship HR weren't too bad and would have a laugh with you, hell one of them loved the dark humor from one of our technicians.

Is there something I'm missing that HR are soul less and will protect the interests of a firm before yourself? I'm not sure as I think not all HR people are terrible, just comes with the territory so to speak

What are your thoughts on the matter?

What do YOU think of them as a department from your current and past experiences?

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[–] [email protected] 19 points 1 month ago (24 children)

My wife works in HR and there a lot of misconceptions about the field. First off, a lot of people call them "the cops of the company" or claim that they're only out to protect the company. If your HR person is any good then that is not their goal. Good HR people are there to protect the company, yes, but they're also there to protect the employees. It's been proven time and time again that being good and fair to your employees leads to more productivity. A good HR person is always fighting with the top brass trying to convince them to do the right thing for the employees. They're in the weeds with the executives explaining to them why giving a raise that just matches inflation is not a raise, and anything less is actually a demotion. They're explaining why giving benefits will actually earn the company money in the long run through employee retention. They're trying their best to get performance reports, pay bands, etc, so that employees will see feedback on their performance and receive help when they need it and increased salaries when they're excelling.

Not all HR departments are great, there are plenty that are awful, but imagine this scenario -- and this has happened to my wife many, many, many times:

You go to the executives with a plan for raises and benefits, you've been working on it for months. Both physically working on it, and in meetings explaining to the executives how this plan will not just benefit them but also the employees. After all that work, the executives take your carefully crafted plan, completely gut it despite all your advising, then hand it back to you and tell you to present it to everyone as though this was your grand dream from the beginning. It's pretty demoralizing, but you have to put on a brave face and try to remain positive while explaining "your plan", and keep all the stuff about how good it actually could have been if you'd be allowed to do what you know is right to yourself.

It's better than nothing, after all. You've made some improvement to people's experience of the workplace.

You know you've got a good HR team if you're working somewhere that has solid benefits, quarterly or semi-annual performance reports (with raises), pay bands and clear paths forward in your career, raises that at least meet inflation, a positive work culture where you feel at least some trust and comradery in your peers, etc. If you do, then those people are not your enemy.

In brief, I hope some of you reading this will take away this message: HR people are not the enemy. They're just the messengers, and the advisors. If you have a problem with the HR department where you work, then you almost certainly have a problem with the team of executives who aren't listening to their expertise.

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[–] [email protected] 3 points 1 month ago

I don't know if this is a US thing. I have no large expectations of HR, but I'm also part of a union and like most places my company has signed a collective union agreement. If there's a conflict the union will represent you as well. The HR people at my company seem completely OK though, I have dealings with them due to my role.

[–] [email protected] 11 points 1 month ago* (last edited 1 month ago)

They are basically cops. And the analogy holds on many level including that yes, some can genuinely be on your side and try to help you or fix the system from the inside, in a way, but it's pretty much "luck based", you have no foolproof way to tell one from the other.

The wise strategy is to be your own HR, study the contracts and the laws. If you go in blind trusting HR you can be lucky and have a good happy professiona life or get fucked.

Knowing also helps dramatically in undestanding where HR can realistically help, where it can harm and where it is going beyond expectations and is on your side.

Don't expect them to put you above their own survival though...

[–] [email protected] 106 points 1 month ago* (last edited 1 month ago) (1 children)

It’s because they appear to be something they’re not.

They’re usually friendly and fun and do all sorts of employee retention activities like arranging go karting and such…

They seem like they’re there almost as union stewards, to try and help retain employees and ensure you’re treated well by management. This is not the case. They’re there to protect the company from lawsuits originated by you. This means that they’ll apply rules and such in ways that are not usually beneficial to you.

They’re actually really helpful if you have issues with a coworker! However, you need to remember that despite how friendly they seem, they’re not actually in your corner, they have their own agenda.

So the simple answer is that they aren’t bad at all, but it can feel bad if you thought they were your friend.

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[–] [email protected] 15 points 1 month ago (2 children)

I currently work for a large corporation with one of the worst HR strategies I've ever seen. Their primary focus, as far as I can tell, is to prevent employees from suing the company. But here's how it practically works out: It is really difficult to promote or get raises for high performers, which makes them a flight risk. That is coupled with it being equally difficult to remove low performers. It takes 6 months to get someone on a PIP, then another 6 months to go through the PIP process. Meanwhile the high performers have to pick up the slack without any extra comp. No one who is any good wants to work in that environment. So what you end up with is a death spiral of talent and increasingly worse products and services. I can't get out of here fast enough.

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[–] [email protected] 57 points 1 month ago

HR is there to protect the company.

They will have a laugh with you, sure. Why not? And they will come up with silly games for employees, because it increases employee retention and makes employees likely to think HR is just about boosting fun.

But trusting them? God no.

[–] [email protected] 7 points 1 month ago

HR is designed and there to protect the company from employees, they are not really your friend any more than the corporation is your friend. They can be friendly, yes, in the same way you can work for a place that "takes care of it's workers", but they serve the business NOT you. I mean the name really breaks it down, Human Resources. They are there to manage the humans for the business just like any other commodity. They are also sometimes called Human Capital Management (HCM), and have a focus on training/education and extracting the most value from each employee.

[–] [email protected] 6 points 1 month ago* (last edited 1 month ago)

HR DGAF about you or me, they're there for the company and will squash us like bugs if they think it's good for their company.

Also, yeah, a lot of places have wildly incompetent HR staff on top of that.

[–] [email protected] 10 points 1 month ago* (last edited 1 month ago)

It's not that they are unfriendly.

But they are 100% there to represent the company's interest and not yours. If there is any way, to... turn a situation into something where the company gets more money out of it and you get less, it's their job to make that happen.

In theory they should have employee retention in mind. In practice, nobody does their HR that way anymore.

All my interactions with HR have been "professional polite" and appropriately friendly. There is no reason to be unnecessarily mean, they are also just doing their job.

[–] [email protected] 34 points 1 month ago (1 children)

At best they are pretty much useless for employees, at worst they are as dangerous as managment.

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