this post was submitted on 30 Jun 2024
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Two Ministry of Justice workers are in hot water for describing a researcher as a "bitch" in an online conversation.

Academic and author Barbara Sumner made a number of Official Information Act requests as part of her PhD research into the systems around adoption. Then, in October last year, she asked for all correspondence mentioning her by name.

"Because I had felt all along that there was a resistance to everything I sent in and you know, just the sort of snottiness, I guess, of some of the responses that came in that request. I wanted to understand how they were treating me throughout the process."

One page of the response stood out among more than 100 others. A November 2022 Teams conversation between two staffers, whose names were redacted, complained about Sumner's latest request.

They described it as "a waste of time" and said it "should have been refused on the ground of substantial collation" or that the ministry should "charge her for it and get a contractor".

"our ministerial services team sucks cuz they wouldnt let us refuse, and helen didnt push back hard [sic]," one worker wrote.

"but also shes a bitch for wanting everything. does she think govt just has unlimited resources for this type of crap lol.

"like theres no public interest in our emails back and forward."

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[–] [email protected] 0 points 4 months ago (6 children)

She sounds like a massive pain in the ass, and the story is written to be sympathetic to her. I don't blame the employees for getting annoyed, but putting something like this in writing is just dumb.

What's so important about a PhD that justifies this level of access, anyway? How does it benefit NZ?

[–] [email protected] 0 points 4 months ago* (last edited 4 months ago)

The fact she put in an OIA request for all correspondence mentioning her by name kinda shows that she's probably doing a lot of unnecessary requests, but it also shows that her suspicions were kinda correct.

Maybe she had to put in a lot of extra requests due to people filling the requests not supplying all the relevant info the first time, or denying her requests more frequently once people started to recognise her name... 🤔

That said, reaction of info can be extremely tedious(speaking from what I've heard from friends who have to redact videos of software testing), and will drive almost anyone a bit up the wall... 😅

[–] [email protected] 0 points 4 months ago (1 children)

How do you know what is or isn't of benefit to NZ unless it is disclosed? If that takes effort, then thats one of the many costs of having a (always tenuous) democracy.

[–] [email protected] 0 points 4 months ago (2 children)

That's why I'm asking.

My question is, is a PhD thesis as important as this person thinks it is?

[–] [email protected] 0 points 4 months ago (14 children)
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[–] [email protected] 0 points 4 months ago

This is why I don't like these types of platforms. If you are bitching about someone, keep it offline.

Sumner said she was shocked to read how staff had been speaking about her, and found the reaction to her request "deeply disturbing".

This seems like she is playing it up for the media, "deeply disturbing", are you really so thin skinned that someone calling you a schoolyard name is "deeply disturbing". I'm sorry but people have real feelings and have good/bad days. Was the language unprofessional, totally. Was language required or helpful, absolutely not.

[–] [email protected] 0 points 4 months ago* (last edited 4 months ago) (25 children)

Any thoughts on this? I tend to think anyone that asks for all correspondence relating to them is kinda being a dick. And it probably depends on the person but I don't find the language used here to be particularly strong, as in I interpret this as meaning she's being annoying, but I would acknowledge not everyone would see it that way.

Plus it tends to be SovCits or similar that request everything held about themselves, and it's a bitch to collate.

However, I think the staff have it wrong. The information is about herself, so it's a Privacy Act request and not an Official Information Act request. Goverment agencies can't charge for Privacy Act Requests (Unless something changed in the new Act, it's been over a decade since I was near this stuff).

[–] [email protected] 0 points 4 months ago (2 children)

Part of their job is to respond to OIA requests.

That those requests might take effort is irrelevant, or at least considered by higher-ups before directing staff to assemble the OIA material.

The PhD had among the strongest reasons for her principal requests: research. That she felt that something was slightly off is relevant: if her requests have been responded to without proper care then her research is flawed.

She likey was looking for evidence that some of her requests were not properly responded to... instead she found a personal attack.

[–] [email protected] 0 points 4 months ago* (last edited 4 months ago)

This is possibly a mismanagement problem.
"You must deliver this project in this timeframe, no matter what additional requests come through"

So workers see these requests as an impediment to their progress.
This doesn't excuse the staffers behavior, but I imagine they were under some sort of pressure.

[–] [email protected] 0 points 4 months ago

Part of their job is to respond to OIA requests.

On thinking about this, this is relevant for another reason: they know that the chat information will be provided, so they have no excuse for their comments regardless of context.

She likey was looking for evidence that some of her requests were not properly responded to… instead she found a personal attack.

I don't think I quite got this on my first reading. But on scanning through the article again, I think you're right. My bias is that people ask for all information about themselves as a sort of punishment for staff not doing what they want. I have this bias because it happens all the time. But this case is different, it's about a feeling that the information provided may not be correct, which is important when it's for research.

[–] [email protected] 0 points 4 months ago (1 children)

She did the request for her own info because she suspected staff were dragging their heels with her other requests, and the request for her own info proved her suspicions were well-founded.

Asking for information on how a section of government operates should be commended, not discouraged. The government works for the people and their operations should be transparent. Doubly so when they act like they have something to hide.

But, Ive been a staff member who had a bad day and found a customer's legitimate request frustrating - "this is the last thing I needed" - so I have some level of sympathy for the staffers too.

[–] [email protected] 0 points 4 months ago

Yeah, I fully support government transparency and see the need for it. I guess I've only seen this from one side, which is the side where you're being ask for this info but you're unable to correct the media because you can't give out personal information, so the media gets a one sided story.

I guess my main feeling was that the headline "Ministry of Justice workers call researcher a 'bitch' in online conversation" sounds really bad, but the sentence it's used it to me feels a lot softer.

On the other hand, there's really no excuse for a staff member whose job it is to respond to OIA and Privacy Act requests to not recognise that these chat conversations would be part of what is returned to her.

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