this post was submitted on 10 Jun 2024
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On May 26, a user on HP's support forums reported that a forced, automatic BIOS update had bricked their HP ProBook 455 G7 into an unusable state. Subsequently, other users have joined the thread to sound off about experiencing the same issue.

This common knowledge regarding BIOS software would, then, seem to make automatic, forced BIOS updates a real issue, even if it weren't breaking anything. Allowing the user to manually install and prepare their systems for a BIOS update is key to preventing issues like this.

At the time of writing, HP has made no official comment on the matter — and since this battery update was forced on laptops originally released in 2020, this issue has also bricked hardware outside of the warranty window, when previously users could simply send in the laptop for a free repair.

Overall, this isn't a very good look for HP, particularly its BIOS update practices. The fragility of BIOS software should have tipped off the powers at be at HP about the lack of foresight in this release model, and now we're seeing it in full force with forced, bugged BIOS updates that kill laptops.

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[–] [email protected] 4 points 5 months ago (1 children)

I read this as talking about BadBIOS at first - did that ever turn out to be real, or was it just paranoia?

[–] [email protected] 2 points 5 months ago

firmware updates that come through windows update are from your PC's manufacturer.

I've heard that some antivirus programs, such as comodo, can sometimes cause that to happen after certain windows updates.

This is why you need to delay your windows updates with the group policy editor....Or policy plus if you don't have windows pro

[–] [email protected] 86 points 5 months ago (3 children)

I remember warning labels on BIOS updates that basically said that if nothing is broken, don't do the update because the risk of bricking the device did not outweigh any potential benefits. That vendors are now pushing mandatory BIOS updates through Windows Update is terrifying.

[–] [email protected] 14 points 5 months ago (1 children)

They really, really, should be doing A/B systems. Or just have an absolutely minimum loader that can load from EPROM/flash or USB so when the system storage gets messed up, you can still launch the updater from USB. That bios loader doesn't need to know more than how to talk to storage and shovel bytes to the CPU, maybe blink a LED, it's simple enough to be able to be actual ROM, never needing to be updated.

Wait, no: SD cards can talk SPI... it's not going to be fast but it's only a few megs anyway. The EPROM or Flash you're using probably speaks SPI, already. You could literally make a system which can load the BIOS from SD card for the cost of a card cage and maybe a jumper. You could have gigabytes of bios storage for three bucks by using off the shelf cheap SD cards, forget A/B storage you could do the whole bloody alphabet and people could replace the thing easily.

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[–] [email protected] 16 points 5 months ago (3 children)

Why can even touch bios from system? That sound like horrible attack vector. If can infect bios, no reformat or reinstall will remove virus.

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[–] [email protected] 17 points 5 months ago

When I heard that BIOS updates were going out automatically via Windows update I had just assumed the devices in question must be using an A/B update scheme to prevent the risk of accidentally bricking the system, because obviously they should.

Absolutely insane that's not the case.

[–] [email protected] 22 points 5 months ago* (last edited 5 months ago) (9 children)

HP laptops are garbage. This is the hinge of my HP X360 laptop after 6 months of occasional use: https://i.imgur.com/LhZWBIt.jpg

[–] [email protected] 5 points 5 months ago (2 children)

They don’t play well with Linux. Occasionally my HP laptop will turn back on SecureBoot with no warning. There’s also like a full minute of delay between opening the thing and keyboard strokes registering. (Iirc, HP is so Linux hostile it’s not really supported by Arch)

[–] [email protected] 1 points 5 months ago

Must depend on the model. I've been running Mint on that (repaired) X360 for years without significant problems outside crappy Realtek wireless module issues.

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[–] [email protected] 26 points 5 months ago

Damn that laptop is unhinged

[–] [email protected] 8 points 5 months ago (3 children)

They're very inconsistent. I've had an x360 since 2020 and, aside from the hinge being weak, it's still going. I'm also pretty careless with my equipment. My wife uses it now.

But then, I've seen more than one like yours that has seemed to evaporate like a cheap t-shirt.

[–] [email protected] 2 points 5 months ago (1 children)

HP has known the hinges are defective since they introduced them. There are so many people having problems a class action suit was filed about it.

[–] [email protected] 3 points 5 months ago

Hp means Hinge problem as every single one of their laptops have some problem with their hinges

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[–] [email protected] 58 points 5 months ago (3 children)

How do these things not have unbrickable A/B firmware partitions by now? Even I have that on a $2 microcontroller. Self-test doesn't pass after an update? Instant automatic rollback to the previous working partition.

[–] [email protected] 3 points 5 months ago (1 children)

My motherboard legit does this. Though it's probably more so it's an industrial one with like 8 SATA ports than anything else.

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[–] [email protected] 23 points 5 months ago (2 children)

It's pretty ridiculous not to have a way of recovering from a failed update.

On my desktop, I just have to plug a flash drive with the BIOS image into a specific USB port and press a button on the motherboard. It doesn't matter if the BIOS is broken and it doesn't even require a CPU or RAM to be installed.

[–] [email protected] 1 points 5 months ago (2 children)
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[–] [email protected] 2 points 5 months ago

User error, should've got an EliteBook instead of that cheaper thing. :P

[–] [email protected] 20 points 5 months ago

At a business we had an hp laptop for 6 months before it bricked. We sent in for warranty, they sent it back saying we broke it in a noncovered way

It was a workstation on a table top that never had any food etc near us. Even with appeals they will not fix it. My IT guy is now aware we do not do business with them.

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