Or when you hear "I just have a quick question" and you instantly know its time to get comfy as its gonna be a long ass phone call.
this post was submitted on 07 Jun 2024
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it's* time to get comfy as it's* gonna be
In my experience, any time someone mentions how many decades of experience they have in IT, it means they either:
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Think that clicking the Facebook button on their desktop and finding their Downloads folder qualifies as experience in IT
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Have decades of actual IT experience, but think everything still works like they did in the 90s. Yeah, maybe you were an IT expert at one point, but you never bothered to keep your skills fresh, you geezer.
In either case, they think they know better than the lowly flunkie trying to help them, and trying to get them to actually listen to you and "please sir just upload debug logs, I beg you, no those aren't debug logs, I gave you the instructions to generate debug logs three times already, maybe things will be different after the fourth time, there's a literal KB article with step by step instructions to sync your photo library, no I won't call you to handhold you through this, I'd literally just be reading the steps in the article" is pure suffering.
Oh man, I feel your pain... I was in general customer-facing support for three different enterprise security/identity service providers from 2014 until a year ago. That shit was torturous sometimes. Now with that third of those three I'm the dedicated guy for just two of our larger customers and it's fuckin great compared to that. Always dealing with the same handful of very very competent people is so refreshing.
I'm utterly blessed because my personal area of coverage is in the hardware and storage systems (disks, RAID, filesystems, virtualization, etc.) so I am way more likely to interact with business users instead of individual home users, which is where the vast majority of the "I have XX decades of experience" types come from. They're also generally a lot more willing to listen to me because if I'm talking to them it's fair odds that they fucked up bad enough that they're at risk of losing all their data, and that's usually enough to get them to shut up.
But god, some of the tickets I've seen from other employees...
"Hello, this is Steve Wozniak with tech support; how can I assist you today?"
Tbf IT specialist could mean a lot of things and many of them knows shit about tech support. Also big companies have robust endpoint security that many "IT specialists" know nothings about. I would say IT is like Legal, you may know a lot about 1 thing and nothing about something else
They don't give me access to half the things I could fix. The secret is I don't want access because that mean more shit I'm responsible for without getting paid extra for it.
The always relevant https://xkcd.com/806/
As one of the geeks who built these phone systems back in the '90s, it's one of my biggest regrets that I didn't do this.
the subway map in case you were wondering
Why can I never find Yggdrasil on these? I remember compiling Linux kernels in this in the early to mid 90s.
Yes, 130,000 emails is a totally normal number of emails to keep in your inbox. It's clearly my company's fault that your iPhone can't manage to open it.
I have 17k emails and no issue opening my email app....is this a common problem on iPhone?
Not that i know of, i certainly don't have that many, but 2k maybe and it works just fine? Is the app just junk….?
I delete all my email every month. Open a ticket if you want me to know what you're talking about 2 months down the road.
Ok but anybody with a zero inbox is just shunting off most of their mail to subfolders they will never open. That's more organized, but it belies a general problem with email.
Also, your email client shouldn't be loading all of your messages. It shouldn't matter to your iPhone how many unread emails are in your inbox. If there's something your company is doing that requires an iPhone to open 130,000 emails, then it is absolutely your company's fault.
Just at me next time damn
It's standard cardav so... Unfortunately I can't complain about the actual cause without listing identifiable info.
My method is that I’m both a shut-in and low-level employee so I only get a few emails a day which results in 0 unread emails
who’s a broke friendless loser now 😎
It is though!