this post was submitted on 07 Jun 2024
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submitted 3 months ago* (last edited 3 months ago) by [email protected] to c/[email protected]
 

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[–] [email protected] 1 points 3 months ago

Figure out how your boss is ripping off/stealing from the company with this outdated system

[–] [email protected] 9 points 3 months ago (1 children)

to emphasise something missed - you said the employee using the old machine asked for an upgrade?

make sure you have it in writing. from them, in a full clear email, what they want and exactly why they want it. They need to be verbose enough to cover every point. (it's okay to secretly help them, but do NOT have your fingerprints on it).

Then, reply and forward that email to your boss, with your professional opinion of their request and their reasons for it.

Include cost for proceeding, and what the costs will be for doing nothing.

Acknowledge that this matter has been spoken in person, an apologise for the informal tact; that this email is intending to follow proper procedure, which you will continue to do in the future.

Ask to confirm their response so you can officially deal with the matter one way or another.

The main thing to add, to clarify: you are the middle man. Don't make it look like you are the one wanting to do this. The employee is. You are wanting to do your job, which is dealing with problems that are brought to you.

[–] [email protected] 4 points 3 months ago (1 children)

These seems more like a tactic you'd use at a big corporation since everyone has a boss above them. At a small clinic like this, it's probably fruitless as the stubborn owner isn't going to stop being stubborn over an email and documentation.

[–] [email protected] 1 points 3 months ago

read the OP. There's owners above the boss. The owner isn't stubborn, the boss is. They are different people.

If his boss is wasting money/putting their business at risk, they will care.

regardless, the entire point of this has nothing to do with bosses, and more of disentangling OP from this mess. It looks like it's his pet project, when it should be the other employee's request / issue.

That's the whole point. It's not about a paper trail (though that helps). It's not even about convincing his boss about this. It's him dealing with a problem below him and covering his ass. If his boss says no, great! He's done all he can.

So far, he hasn't done the first step, which is get shit in writing.

[–] [email protected] 5 points 3 months ago

you can advise but the boss man has the final say

[–] [email protected] 9 points 3 months ago (4 children)

"This is my first IT job, I’ve only been working here 3 months"

Then you need to learn this lesson quickly: YOU ARE NOT THE BOSS. The Boss is the Boss. Not you. You make your concerns known to him then you leave it at that.

"I’m considering talking directly to the owners about this issue" Yeah, going over his head is really going to go down well /s. As you have proven you are hard of learning, let me state clearly: it won't, that was sarcasm. The owners will see you've gone over your boss's head and when he says "I've had enough of this jerk, let's get someone else in" they'll be hard pressed to disagree with him.

"my boss’s refusal puts our operations at risk" Your boss already knows this. Especially as you keep banging on about it. What you're doing here is heading for an unceremonious out-kicking. Your boss also knows a lot more about the business than you do. If he's keeping that machine on Win7 then he probably has some good reasons to do so.

"I want to ensure I handle this professionally" No you don't. You want to force your boss to do what you think he should do. If you were being professional you'd state your concerns, in email if necessary, then move on.

"I definitely feel like I’m going to be used as a scapegoat" That's why you put your concerns in an email (ONLY to your boss, nobody else. Or maybe a sympathetic team member). This creates a paper trail so that if and when they come knocking on your door saying "Why did you let this happen! You're fired!" you can point to that email which proves you did everything you could. (Which they won't by the way. You're an idiot newb three months into your first job. You don't have any responsibility yet. So this isn't on you.)

"I’m also planning on seeking employment elsewhere" It doesn't matter where you work while you have this attitude. Newsflash kiddo: you're the asshole here. You're a newb three months into your first job. No matter what you think you know, you don't know anything. Instead of trying to dictate to others what you think they should do, try to learn why they're doing it differently from what you expect. Maybe you have to find somewhere else now; that boat may have already sailed. Maybe if you approach your boss saying something like "er, sorry I was an asshole, I thought I knew more than I do, can we start over and I want to learn from you" (but obvs phrase it better than that) then MAYBE you stand a chance of getting through your first year.

[Sympathetic mode on.]

We all have to learn this stuff and it takes time. Your boss also knows this, and remembers when he was an overenthusiastic hothead. So while all the above might seem harsh, especially the YTA bit, hopefully it'll cause a course correction (which is my intent here) and you'll be back on track to a successful career in IT. This position may still be salvageable but you need to go in on Monday understanding clearly that it might not be, and that it is your fault. And maybe you need to be fired a few times before this sinks in. Good luck.

[–] [email protected] 2 points 3 months ago* (last edited 3 months ago)

The whole point of this post was to get advice, not to be insulted. I'm new to the field, and documenting everything is a valuable lesson I've learned. My boss can be unpredictable, and there's no good reason for not upgrading a system that only runs a single program and has significant security risks. I already plan to send the CYA email tomorrow and then drop it.

I'm not going over anyone's head. The employee who needs the machine is the one asking for the upgrade because it's impacting his work. He's been requesting it for 8 months. Your attitude is unhelpful, and you're making faulty conclusions. Just because I'm new doesn't mean I don't have valid concerns.

I'm looking for advice to handle this professionally, not to be made to feel bad for asking for help. Maybe next time, try offering constructive advice instead of acting superior.

[–] [email protected] 2 points 3 months ago

I guess this entirely depends on what country you're from. I'm a developer, and I constantly have to deal with ignorant bosses. They push me to write code faster, sacrificing proper planning, architecture, and testing. Then I'll be the one sitting up all night fixing a broken release, because my code doesn't work.

As the professional in this scenario (the one who knows how to develop software), it's my responsibility to make sure it's done right. My boss isn't supposed to know how to do it, so it's my job to let him know.

Of course, you still have to have your bosses permission to do it, so I totally agree with OP putting pressure on the boss. It's important that the boss knows what's at stake, and it's OP responsibility to make sure he does. But at the same time, it's important for OP to know why the boss doesn't want to upgrade, he might have a good reason, or at least it would be easier to argue against.

Again, it probably depends on the country. I work in a country with high job security, but it might be different in other countries (not the responsibility, but the danger of doing your job properly).

[–] [email protected] 4 points 3 months ago

In the end, this is true for any job. Learn to stop caring that you know better than your boss, and just give the minimum expected and ordered effort. It'll save you SO much stress in the long term. Even if you do manage to improve things, you won't get paid extra for it, so screw 'em. Just do it the bosses way and then shrug when it goes tits-up. Also, always make sure your resume is up to date and prepare to jump ship at the first opportunity for a better paycheck.

The most important career you can learn is that to your employer, you are neither friend nor family; you are an expendable resource, so treat them the same way.

[–] [email protected] 4 points 3 months ago

lol. no. everything you said, just... lol. no.

[–] [email protected] 16 points 3 months ago* (last edited 3 months ago)

You've done your part.

Now send an email that states that you understand that he doesn't want to upgrade computer with asset tag X out of Windows 7, despite the security concerns and crashes, and if this changes, you have a windows 10 desktop ready to deploy when/if the time comes, then thank him for his time.

Edit: oh, and file this email (and any responses) in an easy to find place, just in case.

E2: also, windows 10 is EOL soon, so you may want to upgrade the new one to 11 if the software works with 11. And make dang sure the software works. The vendor's word might be misguided. It doesn't work, until you verify it works.

[–] [email protected] 31 points 3 months ago* (last edited 3 months ago) (3 children)

You’re not employed to fix all the problems, you’re employed to fix the problems your boss wants you to. Save the emails where they deny your concerns for the inevitable subpoena but other than that shut your mouth on this topic and move along to other tasks.

Edit: further note since you’re new to IT. HIPPA requires that orgs keep patient data of children in an accessible manner until that child is around 25 iirc. When I first started in IT we still had a couple 3.1 and 95 machines running an old out of support EMR software until the patients in it were old enough we could pitch it. It’s entirely possible this is the reason your boss is keeping this machine, it may not be upgradeable because the software simply doesn’t work above windows 7. I will say there’s merit in moving that data local to the machine and getting it off the internet access though. But if your boss says leave it then leave it.

[–] [email protected] 7 points 3 months ago* (last edited 3 months ago)

Yup, this. Cover your ass by putting shit in writing via email, (and bcc your personal email too, so they can’t just delete the emails off the mail server and pretend they never existed.) But besides that, if the boss wants to have a vulnerable system, then that’s their prerogative.

[–] [email protected] 4 points 3 months ago* (last edited 3 months ago) (1 children)

My boss didn't exactly state the reason why. He said the machine cannot be down at all, yet when I visited yesterday, the computer was crashing all day. They had to turn it off over 10 times. I told him the software vendor confirmed compatibility with Windows 10, and I forwarded the upgrade guide. Still, he refuses to grant permission. I checked the Windows 7 system last month, and it's only running this one program with no other software or files. It’s a default Windows 7 setup with just this program. The program can be set up the exact same way on the new computer.

[–] [email protected] 3 points 3 months ago (1 children)

Is there maybe a cost associated with the upgrade to windows 10 version for that software? I’ve had vendors quote me everything from 3k to 150k for the upgraded version and move assistance to go from server 08 to server 2012 compatibility (equivalent of 7-10 desktop)

There probably is a windows 10 and later compatible version, but you may need to upgrade and there’s a capital expense the business may be unwilling to do

[–] [email protected] 2 points 3 months ago* (last edited 3 months ago) (1 children)

There is no cost to upgrade it; they sent me a guide to download and install the software. The employee who must use this machine to do his work said he will call my boss and tell him directly. If my boss still refuses, he said he will call the VP, who is my boss's superior. This employee has been with the company for a very long time, so it shouldn't be a big deal. Should I still send the email?

[–] [email protected] 3 points 3 months ago

For the love of god do not go above your bosses head to do something he told you to drop unless you want to be unemployed. Send the CYA email but be aware if that VP pressures the boss to do your idea you better hope he doesn’t say it’s because of you they’re forcing this. You’re green and want to do well, I get it, but you need to accept that sometimes you just need to do as your boss says even if it isn’t the best.

[–] [email protected] 6 points 3 months ago

shit your mouth

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