This is the first sovcit complaint I’ve seen that actually seems like it could be reasonable (emphasis on both “seems” and “could be”). Just wanting written confirmation from the bank that they don’t accept wacko, bullshit forms of payment doesn’t seem like a big deal.
I suspect we’re not getting the whole story. For example, maybe the bank is refusing to participate in the sovcit’s delaying tactics by not sending yet another letter explaining something that’s already been explained a dozen times before.
The bank isn’t refusing to send a letter, they’re just tired of talking in circles. The repo man is handling things now, and the tow truck is on its way.