this post was submitted on 25 May 2024
1055 points (99.4% liked)

Technology

59161 readers
1922 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 1 year ago
MODERATORS
 
  • iFixit and Samsung are ending their partnership on a direct-to-consumer phone repair program.
  • iFixit CEO Kyle Wiens says "Samsung does not seem interested in enabling repair at scale" and that the deal is not working due to high parts prices and difficulty of repairs.
  • Samsung only ships batteries pre-glued to the phone screen, forcing customers to pay over $160 even for just a battery replacement, unlike with other vendors.
  • The contract also limited iFixit to selling no more than 7 parts per customer in a 3-month period, hampering their ability to support local repair shops.
  • Additionally, Samsung required iFixit to share customer email addresses and purchase history, which iFixit does not do with other partners.
  • iFixit says it will continue to stock aftermarket Samsung parts and publish repair guides, but will no longer work directly with Samsung on official repair manuals.

iFixit says:

We clearly didn’t learn our lesson the first time, and let them convince us they were serious about embracing repair.

We tried to make this work. Gosh, we tried. But with such divergent priorities, we’re no longer able to proceed.

(page 2) 42 comments
sorted by: hot top controversial new old
[–] [email protected] 132 points 5 months ago (12 children)

I have to admit, Samsung have some great things in terms of hardware, but this is not one of them - and their anti-consumer practices will continue to keep me away from the brand.

load more comments (12 replies)
[–] [email protected] 27 points 5 months ago (1 children)

Man, I'm glad I bought a Murena Fairphone.

[–] [email protected] 15 points 5 months ago (1 children)

I am 1000% asking Lemmy where to buy my next phone. It'll take some setup but Stallman will be proud.

load more comments (1 replies)
[–] [email protected] 40 points 5 months ago (9 children)

If you're technically inclined, you buy a Samsung phone only once.

But in my defense, the Galaxy S3 is legendary up to this day. They didn't got better since then.

[–] [email protected] 3 points 5 months ago* (last edited 5 months ago) (1 children)

There's not really a lot of options out there. Can't say I agree with Samsung's policies but their devices are pretty good compared to everyone else. iPhones are well, if you'd consider an iPhone then we wouldn't be in this conversation. Chinese brands generally have very problematic software, Pixels are pretty barebones unless you're into the AI stuff (Material 3 is also pretty ugly), Sony is very expensive and fairly barebones too.

load more comments (1 replies)
[–] [email protected] 3 points 5 months ago (1 children)

Samsung phones have some of the best features like the S Pen and Dex which turns your phone into a computer if you connect it to a TV/monitor. Samsung's marketing is bad and doesn't really tell you all the features it has.

https://youtu.be/Fg2A8o-IGhQ

[–] [email protected] 1 points 5 months ago

Here is an alternative Piped link(s):

https://piped.video/Fg2A8o-IGhQ

Piped is a privacy-respecting open-source alternative frontend to YouTube.

I'm open-source; check me out at GitHub.

[–] [email protected] 12 points 5 months ago (2 children)

I had the original Galaxy Note and loved it. Then I went to oneplus one and loved it. Then I went Nexus 6 and liked it enough. Then I got the first Pixel.

I've been pixels ever since. But there was a deal on the Galaxy flip5, $0 up front, $300 over 2 years. I couldn't pass it up, for the novelty if nothing else.

There's a lot I like about this phone, but a lot more that I don't. I'm looking forward to going back to Pixel when I can.

This phone is missing so many standard features, and so many others are locked behind Samsungs walled garden that I refuse to sign up for. It's just a mess. I'm frequently frustrated.

load more comments (2 replies)
[–] [email protected] 5 points 5 months ago

I love the displays they put into cheap phones, but other than that they charge too much a premium for features that now should be standard such as fast and/or wireless charging

load more comments (5 replies)
[–] [email protected] 8 points 5 months ago (2 children)

Changed my phone last December.. increasingly glad it wasn't a Samsung.

load more comments (2 replies)
[–] [email protected] 12 points 5 months ago (2 children)

So if I were to order a battery replacement part from Samsung would it already be paired with a screen? Or could it be future proofed with a bit of DIY engineering? Cause I love my S22 Ultra, and am tired of upgrading every 2-4 years because the battery starts holding less and less charge.

[–] [email protected] 16 points 5 months ago (3 children)

Some newer phones allow you to stop charging at 80% which will essentially extend the life of your battery for as many years as you want it.

Settings->battery->stop charging at 80%

I get a full day out of 80% and I'm nearly always near a charging source so I use it and haven't found any issues with it.

I am pretty sure this only showed up in Android 14 for me. OnePlus phone.

[–] [email protected] 6 points 5 months ago (1 children)

My phone doesn't have this feature, so at bed time I just tap a button on a smart switch to give it roughly another 20-60% overnight.

[–] [email protected] 3 points 5 months ago (1 children)

Can you tell me a little more about this please?

I haven't come across a smart switch before as I generally try to minimise the number of smart devices in my home. I presume you have to pair your phone with something. It sounds quite intriguing.

[–] [email protected] 8 points 5 months ago* (last edited 5 months ago) (1 children)

No it's just a typical smart socket and I've put my phone charger in it. (an old 1 amp charger so it is easier on the battery.) The 60% button turns the switch on for about three hours for example. (Phone has 5A battery.)

The charger is on from midday in case I forget to select a charging amount before sleeping.

You could do similar with an old fashioned rotary mechanical timer socket.

load more comments (1 replies)
[–] [email protected] 6 points 5 months ago (2 children)

They really should just make 80 the new 100

[–] [email protected] 6 points 5 months ago

I fully agree. Like even 90% would reduce the amount of waste significantly without really impacting usability.

I got a reasonably high end phone for my last one (about €500 at the time) and it survived so so well and I only learned about the 80% thing about 2 years into it and still was charging it to full occasionally.

This automatic 80% thing that just came in is great.

load more comments (1 replies)
[–] [email protected] 3 points 5 months ago (1 children)

Didn't know about this feature, thanks!

[–] [email protected] 4 points 5 months ago

You're welcome. :)

I had learned about the "only charging to 80% extending battery longevity significantly" thing a while back and got over 5 years out of my last phone because of it.

I did switch to lineage OS after OnePlus stopped doing updates. Still... Not having to try to time it myself is a really nice feature now.

[–] [email protected] 6 points 5 months ago

I think it's more if you want to replace one you have to replace both, and if you don't glue the battery to the screen the phone will fall apart, that's what I'd do if I was an evil corporation and wanted customers to buy a new phone instead of repairing

[–] [email protected] 46 points 5 months ago (1 children)

So, at this point it is cheaper to change iPhone battery in Apple Store. Wow.

[–] [email protected] 36 points 5 months ago (1 children)

This article is primarily about Samsung, but yes, there is a brief mention of iFix its battery prices, which are $50.

Apple charges $99 for a battery swap on a new phone. Component + labor.

[–] [email protected] 24 points 5 months ago (1 children)

Samsung's replacement is $90 if done at a service center, so it was more expensive to buy the parts (because they included the screen for some reason)

load more comments (1 replies)
[–] [email protected] 200 points 5 months ago (2 children)

Evil megacorp declines to be less evil, news at 11

[–] [email protected] 62 points 5 months ago

True. Still I think it is not possible to have too much public attention, when it comes to evil corporate stuff. Keep a light on these mf.

[–] [email protected] 19 points 5 months ago (1 children)

mfw the zaibatsu does zaibatsu things

[–] [email protected] 30 points 5 months ago (1 children)

Chaebol. Zaibatsus are in Glorious Nippon, Chaebols are Korean. But same concept, and just as terrible.

[–] [email protected] 8 points 5 months ago

Yeah, forgot the Korean term for it, but it's basically potato potato

[–] [email protected] 90 points 5 months ago (3 children)

Did they really say, "We tried to make this work. Gosh, we tried."?

Well, golly.

[–] [email protected] 10 points 5 months ago (6 children)

Yeah. It would've been fleek and groovy if they said mid or litchally. So fetch.

load more comments (6 replies)
load more comments (2 replies)
[–] [email protected] 9 points 5 months ago

This is the best summary I could come up with:


Two years after they teamed up on one of the first direct-to-consumer phone repair programs, iFixit CEO and co-founder Kyle Wiens tells The Verge the two companies have failed to renegotiate a contract — and says Samsung is to blame.

“Samsung does not seem interested in enabling repair at scale,” Wiens tells me, even though similar deals are going well with Google, Motorola, and HMD.

Instead of being Samsung's partner on genuine parts and approved repair manuals, iFixit will simply go it alone, the same way it's always done with Apple's iPhones.

(While Samsung did add the S23, Z Flip 5, and Z Fold 5 to its self-repair program in December, that was with a different provider, Encompass; iFixit says it was left out.)

Some of those guides also mention a Samsung Self Repair Assistant app, which is weirdly not available in either Google Play or the Galaxy Store and has to be sideloaded in the US.

We can’t comment further on partnership details at this time,” reads part of a statement from Samsung head of mobile customer care Mario Renato De Castro to The Verge.


The original article contains 748 words, the summary contains 186 words. Saved 75%. I'm a bot and I'm open source!

load more comments
view more: ‹ prev next ›