Mildly Infuriating

I really don't know how we got to a stage where delivery companies can just throw something in the general direction of your house and call it "delivered".

This is why everything should be bought with credit card, because then the contract is between them and the store, and they've certainly got better lawyers than you. Chargebacks scare most shops into just sending another.

Best Buy customer service is 1/10. I've pretty much stopped using them since 2000. Seems like they haven't gotten any better.

Amazon stuff sometimes arrives. For instance, it's going on 7 months by now I think and they still haven't found my camera.

This is the sad reality of every company everywhere trying to turn their delivery operation into a "gig" position. Amazon does it, too. Their delivery contractors-who-are-totally-not-employees steal valuable items from deliveries all the time.

Anyway, you are certain to win your chargeback. Banks side with their cardholders more often than not, and Best Buy is going to have to provide proof positive that you received your item. "We handed it off to Doordash and then washed our hands of it" is not going to cut the mustard, there.

(We have to deal with chargebacks in my business, too. Defending ourselves is a pain in the ass because we have to provide indisputable documentation that the client's order was fulfilled. The issuing bank always starts from the default position of their cardholder being a saint and all retail businesses automatically being scammers. A small subset of people will fraudulently dispute a charge for a big ticket purchase just because they feel this is a way to weasel out of paying for it, and usually they've been emboldened by the fact that they've tried it before and gotten away with it.)

Credit Card Charge back.

I made the mistake of buying a 14tb external drive there that I needed that day and couldn't afford to wait since I had a drive failing. Little did I know they dropped their return policy to 15 days but even bringing it back on day 8 after the drive burned up from overheating from copying 14tb of shit they rejected it and said that it was "all scratched up" because it has the crappy piano black finish you can scratch with your nail.

Got it replaced through the manufacturer and pretty much opted to never go back to a best buy after that. Used to be one of my favorite stores but all the anti consumer bullshit is driving it into the ground. Made a minor issue way more pain than it ever needed to be

Terrible, terrible place.

I was so much happier when I realized that Staples had almost as much tech stuff. Staples staff answers all my dumb questions clearly and never tries to oversell.

Send your story and video to some of the tech press. I'd bet someone picks it up and Best Buy suddenly gives you whatever you want to make it right.

That's messed up. Just on the basis of it being a picture of a different door is grounds for a refund, that clearly shows they did not deliver it to the address they were paid to deliver it to. Super frustrating and I hope it all gets worked out for you.

Post the video to the internet. Explain what it is make sure to credit the two companies for their involvement. Don't stop at one post and hope it catches on.

The crap leave it on the doorstep and hope no one nicks it delivery wasn't a thing in my country until amazon made it a thing. Don't make out they're the good guys. They're absolutely not.

"We investigated ourselves and found we have no wrongdoing"

Go to your attorney general's website and fill out a form for a complaint. Check the box says you don't mind getting the news involved and detail everything you've done so far that hasn't worked.

Honestly I would try reaching out to some local or regional news networks to see if they want to run your story. I’m sure they’ll love also having the video because they can show it during the segment. It sucks that it has to suddenly become a PR matter for the companies involved for them to give a shit.