this post was submitted on 19 Jun 2025

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Mildly Infuriating

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783

Bestbuy decided to use fucking DOORDASH to deliver my order, I couldn't cancel it. Today I was supposed to get it, and I saw the driver stealing the package after marking it as delivered. (sh.itjust.works)

submitted 1 week ago* (last edited 1 week ago) by [email protected] to c/[email protected]

165 comments fedilink hide all child comments

(For people who don't know, BestBuy is an electronics store that is common in the USA)

This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:

Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash 🤦‍♂️. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.

Oh wow, my gut feeling about Doordash actually predicted the future.

So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.

Bruh.

Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.

I wish I could show you the camera footage, but don't wanna get doxed.

Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.

Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.

Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?

I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... 🤷‍♂️

Gonna update later if y'all are still curious in a few days.

(page 2) 50 comments

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[–] [email protected] 0 points 1 week ago

This is why I pick up from the store instead.

[–] [email protected] 36 points 1 week ago (1 children)

Don’t worry about getting banned. They’ll just backlist the card you used and close your account. Easy enough to get around. Send them your video and demand they refund you while you’re on the phone with them. Use the word chargeback liberally. You’ll either get refunded quickly or fuck them, make them get dinged with a chargeback.

[–] [email protected] 15 points 1 week ago (1 children)

Ya, do this! Dont wait a week. Call or March in and demand a refund or you'll be placing a chrageback. Speak to a manger

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[–] [email protected] 26 points 1 week ago

Thanks for the heads up. I have ordered things online from best buy in the past but not again if they're going to do this shit. I know they're not reading Lemmy for customer experiences but this is ridiculous and nobody should have to go through that. I think a week of "investigation" is more than generous especially if you have video of the guy stealing your shit. I would also file a police report to really add to the evidence but that's even more time out of your day and then you have to talk to the cops and explain why the felony theft (at least in my state) that you were the victim of is worth the time it takes for them to get off their asses and stop eating doughnuts for 5 minutes to collect the report. A lot of companies won't do shit without a police report. The driver is also probably going to be pissed if he gets fired over this and also knows exactly where you live, so having a police report is a good idea if he tries some shit. Not that the police will actually do anything about it, again it just adds to the paper trail.

[–] [email protected] 24 points 1 week ago (1 children)

I live in Sacramento, but I drive to San Jose for Central Computers or now MicroCenter to buy gear.. I buy nothing mail order, porch pirates are bad enough, but when the driver himself is the thief, that is just it.

[–] [email protected] 18 points 1 week ago

Ironically, I never had a "porch pirate", my neighborhood is pretty chill with that, its not even a rich neighborhood, everyone here is working class. The driver, however, picked up the order from a warehouse like 2 hours away, so I'm assuming he's not from my city. I had more drivers themselves stealing shit than just random people walking. My neighbor leaves like 5 packages on their doorsteps and didn't come home til like 2 days later (idk where they went tbh, I don't really talk to them), the packages were still there. They have packages on their doorsteps like few hours at a time every week, never seen anyone steal it. Maybe because its within sight of my cameras? But like, that didn't deter that guy that stole my stuff earlier, and judging from the news, thiefs don't seem to care if there's a camera, they steal it anyways I guess my neighbood is just that good with not touching other people's stuff?

[–] [email protected] 11 points 1 week ago

I didn’t even know this was a thing. I’ll definitely watch out for it.

[–] [email protected] 53 points 1 week ago (4 children)

I used to do Postmates, and I used to get these kinds of deliveries. I’m not trying to defend BestBuy or DoorDash. This is entirely on the driver. I never even thought about stealing people’s expensive electronics, and I would text or call the customer to ask where they wanted me to leave the package.

I would send the evidence to the police & file criminal charges against the driver.

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

[–] [email protected] 18 points 1 week ago (2 children)

No, it is on Best Buy. They could’ve shipped it via a known carrier but elected to go a cheaper route to save money. One bad egg doesn’t work when you’re a large company. Raise the price five dollars or eat the shipping costs and use UPS.

[–] [email protected] 1 points 1 week ago (3 children)

Best Buy is not setup like Newegg. This is in store pick up with an extra step.

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[–] [email protected] 4 points 1 week ago (1 children)

Kinda missed my point. It’s the driver’s choice to steal.

[–] [email protected] 0 points 1 week ago (1 children)

So if Bestbuy asked Slick Rick and his boys from da hood to deliver the item and it got stolen by the boys, Bestbuy would be 100% off the hook?

[–] [email protected] 8 points 1 week ago

Well BestBuy would be like 95% off the hook. You’re gonna just let Rick & the boys off the hook? Unless BestBuy is running an op with Rick & the boys, it’s Rick & the boys that stole your shit.

If it keeps happening, and BestBuy keeps using Rick & the boys, then they’d be 100% liable because of negligence.

[–] [email protected] 47 points 1 week ago (3 children)

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

Honestly, I put 50% blame on the thief, 50% blame on Bestbuy. Theft from your fellow working class people is fucked up, but BestBuy using shady delivery services is also unacceptable.

[–] [email protected] 6 points 1 week ago

fault isn't zero sum.

both the driver and best buy can be 100% at fault.

[–] [email protected] 8 points 1 week ago (1 children)

I can definitely agree that BestBuy & DoorDash are on the chopping block for negligence, but they aren’t the ones who stole your laptop.

In a better, and perhaps idealistic, world DoorDash would be a perfectly acceptable & respectable option for BestBuy to contract for deliveries. And even in that better world, the driver is still the real criminal; fellow working class or not.

Justice should fuck everyone that needs to get fucked; whether they are a big fish or a small fish.

[–] [email protected] 10 points 1 week ago (1 children)

In a better world the driver wouldn't be exploited in a gig economy and have little incentive to risk criminal charges for a fucking laptop.

You are completely running past socioeconomic factors to be the main driver of small scale crime.

[–] [email protected] 3 points 1 week ago (1 children)

Some people are thieves no matter the socioeconomic factors.

[–] [email protected] 7 points 1 week ago (1 children)

And instead of getting them help with their kleptomania, we built an economy where the richest thieves control the world.

[–] [email protected] 4 points 1 week ago (1 children)

Some people are gonna be thieves even if you give them that help. Still others will take advantage of you for having the heart to help.

[–] [email protected] 1 points 1 week ago (2 children)

I'm deliberately vague about the form of this help because I think that trying to keep track of who owns what is actively harmful to human society and we should abolish private property entirely.

It won't help the kleptos so much as it will limit the impact of their offenses to the personal scale rather than industrial or national scales.

[–] [email protected] 1 points 1 week ago

I think it’s a balancing act. We definitely do it to an unhealthy degree currently, but we need to do it to some degree. It would be just as unhealthy for anyone to come into your house at any time because why not?

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[–] [email protected] 18 points 1 week ago (1 children)

I'd put blame on doordash as well. What's the point of a 3p delivery system if the system literally accepts anyone that applies, especially in this case

[–] [email protected] 3 points 1 week ago

Yeah, I definitely agree that they should be required to do the due diligence when it comes to hiring their delivery personnel.

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[–] [email protected] 43 points 1 week ago* (last edited 1 week ago)

Call the ~~bobbies~~ police and file a report, using your footage as evidence. If it's like here, they won't actually do anything, but you'll need that report to file a dispute with your bank. Best buy will likely try to write you off, but they can't really do that with a proper report backed by evidence.

Edit: sorry. Police.

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