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Should I also tip the delivery driver, and the person who made the product?
This is one reason I dislike buying online. Never know when you're gonna be screwed by stuff like this.
I had to buy lab access codes online for a couple classes and with an applied 25% discount code on one item I still ended up paying, tax included, pretty much the same price as before the code was entered (without tax). Online is convenient when I'm buying things like old CDs or old games or something along those lines, but I hate all the sneaky shit a lot of places will try to pull on you.
i mean you're paying for convenience. if you didn't order online and have it delivered you'd be paying for gas and transport to and from.
god this is such an american reaction lol, i bike to the stores!
Closest i've ever gotten to driving to a store is taking the bus to buy an air fryer.
i mean you’re paying for convenience.
Out of curiosity, does Amazon charge a handling fee or ask you to tip the picker? Walmart? Sporting good stores? Pet food stores? Absolutely not.
There are a dozen grocery stores in my area, and the most that any of them charge for a "handling fee" is $1. None ask for tips, and actually ask not to tip.
I'm not arguing about shipping costs. But a tip on top of a handling fee is mildly infuriating.
It would be way more convenient for me to walk to the store and buy this item, but these guys are a few cities over. I'm happy to pay for shipping, but everything else is a cash grab.
Walmart actually did when I had Walmart+ years ago.
Walmart Canada has never had a handling fee or asked for tips. They offer some subscription thing if you want free shipping on everything, but that's obviously extra.
Amazon is set up as a business to do the picking. That cost is factored in. Walmart has the same market space as Amazon, so not much room to charge more and still be competitive. I can't comment on the sporting goods store unless you mean buying online from one, in which case it's still the same situation: a warehouse designed to pick and ship as the business model. Saves them from shipping and storing in the store. But a grocery store? They're not set up for this thing. And being they're a few cities over, it's not incredibly unreasonable to have to pay for someone to pick it, consume a box, consume filler material, consume tape, print a label, and then mail it. If they deliver themselves, it wouldn't be so complicated to pack it, but it'd probably be the same cost for the truck and driver. If the law hasn't specified their job can be below minimum wage and covered by tips (serving), then they're getting minimum at the minimum. Yes, minimum is trash where I am, but nothing says that tipping is required. People were tip-happy when this program was probably set up in 2020
Best reply in the thread, thanks for the good explanation
But a grocery store? They’re not set up for this thing.
Since the pandemic (4 years), nearly every grocery store is now set up to handle online ordering, picking, and either shipping or on-site pickup. Even small stores that never had online ordering had to adapt to offer it in order to stay relevant.
But do you think these retail stores are inundated with online orders? Even in a large store like Walmart, I'm often the only person at the pick-up spot, even when their pick-up slot is "full" for that hour.
The implementation for these stores to set up the actual website and backend for online ordering was a much larger task, and there were never any extra fees associated with them doing that; modernizing their business does have a cost, but it also generates more revenue (and profits) at the same time.
And being they’re a few cities over
What does being a few cities over have to do with their cost of doing business? They are in a more populated area, and have a chain of stores, owned by the largest grocery company in the country. The fact that their online shop brings them business they'd never have otherwise, customers are doing them a favour by ordering online.
Shipping costs, which would apply to local and out of town customers, would only differ in the time it takes to make the delivery.
it’s not incredibly unreasonable to have to pay for someone to pick it, consume a box, consume filler material, consume tape, print a label, and then mail it.
I order stuff online all the time. Regardless of whether a place has a storefront or not, I've never seen excessive fees like this one. Boxes? Tape? Labels? Literally the cost of running a business, just like printing on paper receipts at a checkout or providing bags or installing security systems...
I can only accept your argument if you can show that companies who aren't charging extra fees would be losing money through their online ordering system.
The fact is, grocery stores in Canada, despite offering online order since at least the pandemic, are constantly setting profit records. In the US, online grocery store market has grown significantly and is a key driver in the industry's growth.
We are not small retail businesses who are asking for these extra fees, so your argument makes even less sense.
Is $1.43 the complete tax? If so — how is your government financed? All countries I know of add a VAT of ~ 20 %.
Food isn't taxed. Shipping would be.
No tax on food? That's nice, we should copy this.
Your food gets taxed?
I should clarify, junk food is taxed. Produce and real food isn't. LOL
Yes. It has a reduced tax, thoough.
Not all items are taxable. An apple isn't, but a box of cookies is. It depends on what OP bought
Depends on your country. Some just have lower tax rates depending on the item.
C'mon, name and shame.
Says it in the screenshot: T&T
Ah, so it does.
My bad.
"Mail delivery fee" implies this order will be sent via post.
Fuck em.
It would be. They charge more for a regular courier.
I don't think $7 is a particularly hefty fee. If it's a grocery store they typically aren't paying employees to do shop for you, it's an extra service for an extra charge. I think I pay $10 per order from my local grocery.
i don't know about this place but i know with a lot of other delivery options the "fee" does not go to the employees, it's just extra money because they can
typically aren’t paying employees to do shop for you
The employees are paid hourly to be at work and do what they're told, basically. It's not like asking an employee to pick groceries for an order costs the company extra. The employee is already being paid to be there whether or not they pick your order.
The fee is being charged because they know you will pay it, not because it's an extra cost.
I think they’ve generally started hiring people to only handle online orders, or that’s how it appears at my local stores.
To play devil's advocate:
If they are hiring specifically for picking online orders, they would lose money by not having as many online orders, right?
Well, adding these extra fees is a surefire way to stop or slow people from ordering anything.
Psychologically, someone would be more willing to pay for an item that's $15 with free shipping, than one that's $10 + $5 shipping.
It's $7 more than other stores in my area. And the only grocery store I've ever heard of that asks for tips.
FWIW, Walmart doesn't have a fee for pickup orders and free shipping for orders over $35. They also don't accept tips.
As a consumer, fees upon fees upon tips just seems wrong. It discourages business, IMO.
Walmart's not going to be a good model, there, as while the chance of abuse being the cause might not be 100%, it hangs out near enough 100 to know more than a few intimate things about it.
If you're asking someone to collect your groceries, maybe pay them to do so. Tips are broken as a concept, so whatever there.
Walmart's not going to be a good model
It was an example. Other grocery stores have the same pricing structure, but I have less experience with them.
If you're asking someone to collect your groceries, maybe pay them to do so.
I don't get this. They already get paid to do this, just like a stock clerk or cashier.