this post was submitted on 04 May 2025
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You may know the drill. You get online at 10am, several months before the show, and receive a place in the virtual queue. Perhaps you notice with dismay that your number is larger than the capacity of the venue. Perhaps you then lose your place because you’ve been misidentified as a bot, or the site crashes altogether. If you make it to the front, you may well wonder why £100 (plus about £20 in opaque surcharges) now qualifies as a cheap seat. And that’s if there are any cheap seats left, not just inflated VIP packages. And you may ask yourself why it has to be like this.

When you don’t get what you want, you tend to look for someone to blame. That someone is usually Ticketmaster. The company, which merged with concert promoters Live Nation in 2010 to form Live Nation Entertainment, sells about 70% of all concert tickets worldwide, and an even greater proportion of the arena and stadium market. In 2024, Live Nation generated a record $23.2bn (£17.5bn) in revenue, with Ticketmaster selling 637m tickets. Rivals such as See Tickets (owned by Germany’s CTS Eventim) and AXS (the ticketing arm of promoters AEG Presents) aren’t exactly minnows but Ticketmaster has become a synonym for ticketing: a lightning rod and a punchbag.

In the US, Ticketmaster’s current problems stem from a cardinal error: getting on the wrong side of Swifties. In November 2022, the company failed to stagger the presale for Taylor Swift’s Eras tour, listing all 2m tickets simultaneously. The colossal demand overwhelmed the servers, causing myriad problems. Swift expressed her disappointment. Ticketmaster grovelled. Last May, the US justice department (DOJ) filed an antitrust suit, now backed by 39 states, which alleges that Live Nation and Ticketmaster use their “power and influence … to freeze innovation and bend the industry to their own benefit”.

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[–] [email protected] 17 points 22 hours ago

Pearl Jam tried to save us.

[–] [email protected] 4 points 22 hours ago* (last edited 22 hours ago)

Our governments put on a good show with their anti-monopoly commissions, but then you buy a ticket to watch your favourite band and the promoter, venue, reseller, march stand… even the touts are all the same company.

[–] [email protected] 4 points 1 day ago

As much as the Savanna Bananas ticket lottery annoyed me, it's really cool that they sold their own tickets for a flat price instead of using Ticketmaster.

[–] [email protected] 6 points 1 day ago

How do you afford your rock and roll lifestyle?

https://youtu.be/2BW6CVqJNdU

[–] [email protected] 25 points 1 day ago

They should at least outlaw the exclusive deals with venues and artists which they use to crush the competition.

[–] [email protected] 13 points 1 day ago (2 children)

I bought tickets through Ticketmaster for a concert that was happening in April ‘20. I bought them a few months in advance right when they went on sale, because of course I had no idea of the coming pandemic. The concert got rescheduled to the Fall of ‘20, then rescheduled again for early ‘21, then eventually cancelled. Ticketmaster said that they would refund my money back to my original payment method, my debit card. One problem, in the time that this had dragged on - over a year and a half - my debit card had expired, and the bank had issued me a new one. So the original debit card information was no longer valid, and the money wouldn’t go back on it. Ever try to get customer service from Ticketmaster? Yeah, good luck with that. They refuse to respond, and they make it so difficult that they eventually achieved their goal - frustrating me to the point of just throwing my hands up in disgust and giving up. Money gone. Have I bought tickets through Ticketmaster since then? Of course I have, because there were some acts that I really wanted to see, and what other choice do I have?!?

I hope their CEO broke his leg falling off of his third gold toilet that my money helped him purchase.

[–] [email protected] -3 points 1 day ago* (last edited 1 day ago) (2 children)

I buy tickets all the time from industries I hate in hopes that one day they realize they should treat customers better. Until then I'll keep buying tickets.

Because as I've gotten older and I can afford things, I realized there's no effort to prevent this from other people. So why would I miss out. It's not like we're on the right where they will protest and collectively not stop until they get their thing actioned.

[–] [email protected] 0 points 1 day ago (1 children)

I buy tickets all the time from industries I hate in hopes that one day they realize they should treat customers better. Until then I'll keep buying tickets.

So keep enabling the problem, I guess. I'm sure that'll make them see the error in their ways...

[–] [email protected] 3 points 20 hours ago

What else am I suppose to do. Wait around for everybody else to get a backbone. I'll never understand why we can all muster the energy to protest a behemoth that wouldn't be impacted by boycott but fail to boycott smaller players that would feel it. It's all by design. There's no grass roots anything. It's all just what we're allowed to protest and boycott.

[–] [email protected] 7 points 1 day ago (1 children)

Funny, I go the opposite route. If a company does something to bother me enough, I will easily forego whatever experience they are providing. There is no lack of meaningful entertainment in this world, why further encourage shittiness when I can just enjoy something else? I do the same with prices. Too expensive? Fuck it, guess I don’t do that anymore. Here’s looking at you Phish; nothing against the band and understand their pricing, but I am not paying over $100 (especially now back w ticketmaster no less) for a concert. It doesn’t bother me if others do, it just becomes ‘not for me.’ Like everything, to each their own though.

[–] [email protected] 2 points 20 hours ago* (last edited 20 hours ago)

I've gone the other way. It's the people around me who all complain that they dislike things but don't do anything that have annoyed me. I've taken a radically different approach. I'll enjoy myself and encourage those industries until things get so bad it motivates these people to maybe take action instead of waiting until it's too late. I'll help make things worse.

I buy multiple YouTube premium accounts. I watch ads until the very end. Whenever I see a content creator who allows more ad breaks, I donate to their channel, upvote and subscribe. I participate regularly on Reddit subs like marvel, often creating posts like "who is your favorite marvel character to go on a coffee date with teahee" I become the content consumer they want me to be because what's the worst that can happen.

[–] [email protected] 36 points 1 day ago (2 children)

They’re clearly an anticompetitive monopoly. Wish I could say I’m optimistic that the DOJ can pull off something positive in regards to this case, or anything really.

Guess I should try to start some sort of grassroots campaign accusing Live Nation of being woke

[–] [email protected] 4 points 1 day ago (1 children)

I mean, they kowtowed to Swift, that's pretty woke. :D

[–] [email protected] 4 points 1 day ago

Great angle

[–] [email protected] 14 points 1 day ago (1 children)

Live Nation of being woke

Many people are saying it. Good people, honest people.

[–] [email protected] 13 points 1 day ago

A man came up to me... a big man.... a marine.... and he had tears in his eyes. He said to me, "Sir, please break up that woke Live Nation."

[–] [email protected] 7 points 1 day ago

Repeat after me: FUCK TICKET MASTER.

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