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Who is behind the great rock’n’roll ripoff? How Ticketmaster swallowed the live entertainment scene
(www.theguardian.com)
this post was submitted on 04 May 2025
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I bought tickets through Ticketmaster for a concert that was happening in April ‘20. I bought them a few months in advance right when they went on sale, because of course I had no idea of the coming pandemic. The concert got rescheduled to the Fall of ‘20, then rescheduled again for early ‘21, then eventually cancelled. Ticketmaster said that they would refund my money back to my original payment method, my debit card. One problem, in the time that this had dragged on - over a year and a half - my debit card had expired, and the bank had issued me a new one. So the original debit card information was no longer valid, and the money wouldn’t go back on it. Ever try to get customer service from Ticketmaster? Yeah, good luck with that. They refuse to respond, and they make it so difficult that they eventually achieved their goal - frustrating me to the point of just throwing my hands up in disgust and giving up. Money gone. Have I bought tickets through Ticketmaster since then? Of course I have, because there were some acts that I really wanted to see, and what other choice do I have?!?
I hope their CEO broke his leg falling off of his third gold toilet that my money helped him purchase.
I buy tickets all the time from industries I hate in hopes that one day they realize they should treat customers better. Until then I'll keep buying tickets.
Because as I've gotten older and I can afford things, I realized there's no effort to prevent this from other people. So why would I miss out. It's not like we're on the right where they will protest and collectively not stop until they get their thing actioned.
So keep enabling the problem, I guess. I'm sure that'll make them see the error in their ways...
What else am I suppose to do. Wait around for everybody else to get a backbone. I'll never understand why we can all muster the energy to protest a behemoth that wouldn't be impacted by boycott but fail to boycott smaller players that would feel it. It's all by design. There's no grass roots anything. It's all just what we're allowed to protest and boycott.
Funny, I go the opposite route. If a company does something to bother me enough, I will easily forego whatever experience they are providing. There is no lack of meaningful entertainment in this world, why further encourage shittiness when I can just enjoy something else? I do the same with prices. Too expensive? Fuck it, guess I don’t do that anymore. Here’s looking at you Phish; nothing against the band and understand their pricing, but I am not paying over $100 (especially now back w ticketmaster no less) for a concert. It doesn’t bother me if others do, it just becomes ‘not for me.’ Like everything, to each their own though.
I've gone the other way. It's the people around me who all complain that they dislike things but don't do anything that have annoyed me. I've taken a radically different approach. I'll enjoy myself and encourage those industries until things get so bad it motivates these people to maybe take action instead of waiting until it's too late. I'll help make things worse.
I buy multiple YouTube premium accounts. I watch ads until the very end. Whenever I see a content creator who allows more ad breaks, I donate to their channel, upvote and subscribe. I participate regularly on Reddit subs like marvel, often creating posts like "who is your favorite marvel character to go on a coffee date with teahee" I become the content consumer they want me to be because what's the worst that can happen.
And you don't see yourself as enabling the problem?
I get that, but my wife and I are huge fans of The Monkees. The only one of the 4 alive is Micky Dolenz, who is still touring at 80 years old. How much longer will he be doing concerts? I don’t want to miss out on seeing him perform when he’s near in what, at any time, could be his last concert just to make a stand against Ticketmaster.
Understand, we don’t go to multiple shows a year, but when there’s something that we really want to see, they’ve got me by the short and curlies. Either pay up or don’t go. There are times when its more important to pay up than to prove a point, but that doesn’t make me hate them any less.
The Prefab four. Who couldn't play their own instruments until their 4th record. A fool and his money....
The Monkees aren't about music. They're about rebellion! About political and social upheaval!
Alright now, let's not get into an argument about The Monkees. In 1967, they outsold both The Beatles and The Rolling Stones, so they're not nobodies. And just to clear up a few fallacies, Mike was an accomplished guitarist and bassist, Peter could play banjo, bass, and keyboards, and Davy was a drummer. (They didn't want to put Davy behind the drums because he was short, and they were afraid he wouldn't be seen.) They were not allowed to play their instruments or even have any input on the songs they recorded on the first two albums by Don Kirshner, the person hired by Colgems as music supervisor for the TV show. It was their 3rd album (not 4th) that they were finally able to get control. The resulting album - Headquarters - Rolling Stone magazine called one of the 500 you should hear before you die. They went on to make six more albums up to 1970 where they had complete control over the songs and played on them. They even had a top 20 album in 2016 on their 50th anniversary called Good Times, with all four members contributing (a previously recorded vocal track by Davy, who was deceased at the time, was digitally cleaned up and put over new music).
Yes, they were the Prefab Four, but Micky likes to use the metaphor that Pinocchio became a real boy. They were put together to act like a band, but they actually became a real band.
Oooh, retirement-age gossip. And debunked gossip at that.
And you cut the quote before they explain they have no other choice. People aren't choosing to buy tickets from Ticketmaster over another competitor. If they want to see their favorite artists live, there frequently is no other choice. Ticketmaster maintains its monopoly by threatening to blackball venues that provide tickets through other providers, and many of these large spaces can't afford to fall out of Ticketmaster's good graces.
Sure, live music isn't a necessity, but blaming the consumers for feeding into a broken system instead of the monopoly that enforces it is incredibly disingenuous.
Yes, they have another choice. Don't go.
Right, because if I don't buy the ticket to go see Micky Dolenz, no one else will, Ticketmaster will see the error of its ways, and they will change their business practices. And while we're at it let's tell dads not to buy tickets to Taylor Swift for their teenage daughters, so no one will go to her concerts. That will change everything.
You live in a fantasy world if you think "Don't go" is a feasible alternative. If I don't go, someone else will, and all I've done is deprive myself of something that I want to make a point - a point that won't matter a tinker's damn to Ticketmaster. There's no way that there would realistically be a public boycott big enough to make any difference.
I'm absolutely not one for big government, but this is the definition of a monopoly and should be dealt with. But while the CEO of Ticketmaster has three gold toilets, they've bought and paid for four golden toilets for those in Congress through lobbying (aka "legalized bribery"), so nothing will be done. So again, it's pay up or give up something that I want. I don't buy tickets to events that I don't care about just to have something to do, but there are acts that I don't want to deprive myself of just to make a point to Ticketmaster or try to force them to change their ways through boycott. Because neither of those things will make a single solitary difference as long as they have their paid governmental exception.
Come on mate, you could say this about any kind of protest or boycott.
Yes that is exactly how boycotts work. You make a personal sacrifice as a protest against something that's unfair or immoral.
If you're not prepared to make a sacrifice, that's OK, but at least have the honesty to admit you just don't care enough about this particular issue.
My point was, if I make the sacrifice and don’t go, somebody else will buy the ticket. So it’s not that I don’t care enough, it’s that it won’t make a difference. There simply cannot be enough of a boycott from the general public to make any difference to Ticketmaster’s bottom line. Only government intervention and anti-monopoly enforcement will, and that isn’t going to happen either with politicians in Ticketmaster’s pocket.
In the end I’m missing out on something that could be my last ever opportunity (in the case of the Micky Dolenz concert I discussed earlier), while not losing Ticketmaster a dime.
One family not buying tickets is not going to put a dent in Ticketmaster's bottom line. I understand the principle, but a total boycott of the majority of live music isn't feasible. This situation isn't getting fixed without anti-trust getting involved and since it doesn't fall under the umbrella of big tech, I highly doubt the current administration will do anything.
Such a cop-out. Every boycott is a personal sacrifice, and every individual participating in a boycott knows that their one purchase isn't by itself going to make a difference.
You're missing the point. In this one case a boycott is pretty pointless. Those who can't afford to go are effectively already boycotting, and those that can afford to go, don't care about the prices because they can afford it. So how is a boycott going to make a difference? For every show I boycott, there's two more people ready to buy the ticket and replace me.