this post was submitted on 10 Feb 2025

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Was this reply helpful? (sh.itjust.works)

submitted 3 months ago* (last edited 3 months ago) by [email protected] to c/[email protected]

80 comments fedilink hide all child comments

edit: [email protected] found it after I forgot to save the link: https://answers.microsoft.com/en-us/windows/forum/all/unable-to-install-updates-unless-battery-is/99bb073a-948e-4ccf-b14f-46e192fac457

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[–] [email protected] 4 points 3 months ago

The entire thread is hilarious.

"I had to remove my laptop's battery, now Windows won't update."

"Are you using a laptop or desktop?"

"I said I am using a laptop without a battery."

"Please share a screenshot of your device manager, so I can make sure whether or not you are using a laptop or desktop."

"Fine." (Posts screenshot)

"According to your screenshot, you are using a laptop, and it has a battery in it. Please charge the battery to 40%."

"That's it. I'm using Linux."

[–] [email protected] 9 points 3 months ago

help my mouse does not work
did you try reinstalling windows?

[–] [email protected] 5 points 3 months ago

https://imgs.xkcd.com/comics/linux_user_at_best_buy.png

[–] [email protected] 38 points 3 months ago (1 children)

Even more infuriating are those messages marked [FIXED] when the freaking post had a negative response or no response at all from the user.
Those forums should be full of endless posts marked [PENDING] or [EXPIRED].

[–] [email protected] 13 points 3 months ago (1 children)

CLOSED (Reason: No interaction)

[–] [email protected] 2 points 3 months ago

That makes it sound like the fault is on the user side.
When there's no interaction it's usually because the user gave up.
The marker should be something that makes it clear that the responses were not helpful.

[–] [email protected] 22 points 3 months ago

I swear there's a weird fetish going around Redmond where their only release is to get you to run SFC /scannow

[–] [email protected] 27 points 3 months ago

Very accurate 😂

Man, I hate all the boilerplate that Microsoft uses in their documentation, it's a pain to read anything.

[–] [email protected] 1 points 3 months ago

Microsoft should replace support team with llm chatbot. Much better.

[–] [email protected] 81 points 3 months ago (3 children)

I'm John from Microsoft and I have over 25 years of experience.

Please update your drivers and run run sfc /scannow.

I hope that helps,

John

[–] [email protected] 1 points 3 months ago (1 children)

I've never had a case where running that fixed anything. I get it makes sense to verify system integrity but I'm guessing the OS already does that on its own once in a while.

[–] [email protected] 1 points 3 months ago

It does when there is system corruption. You first need to find the thing that caused the corruption though

[–] [email protected] 26 points 3 months ago (2 children)

That's right, linux is terrible since you have to use terminal. Microsoft doesn't have terrible things like terminal. Just copy paste these commands into run.

[–] [email protected] 13 points 3 months ago (1 children)

Or then you do find an article that helps but its a registry edit.

[–] [email protected] 11 points 3 months ago (1 children)

With an alternative method involving a page in settings that only existed between may 2015 and feb 2016.

[–] [email protected] 3 points 3 months ago

I've been running Linux for 4 years, but this still hurts to read

[–] [email protected] 4 points 3 months ago (1 children)

Into Cmd, super commandline or super commandline 2?

[–] [email protected] 6 points 3 months ago

I think now it's Windows Cloud Commander 11000, soon to be re-integrated into your Office 366 account. Elevated privileges require a premium subscription.

[–] [email protected] 7 points 3 months ago

I found more help in stack overflow for windows related issues compared to Microsoft.

[–] [email protected] 51 points 3 months ago

The most pissing thing is that the Microsoft "support" forum is always the top search result. Sometimes it occupies 5 or more of the top search results.

...but I haven't had to deal with that since I switched to Linux last year, so...yay!

[–] [email protected] 61 points 3 months ago* (last edited 3 months ago) (4 children)

Why is Microsoft's support so completely and utterly useless, anyway? Do they purposely hire people who don't understand how computers work for their support team? They almost always reply with a "solution" that has absolutely nothing to do with the issue at hand. Why are they so bad at their jobs?

[–] [email protected] 5 points 3 months ago

My guess is they oursourced the work to people who only understand basic English and answer the question they were able to decipher from a few keywords and the assumption that the question is about the most basic aspect of those keywords.

[–] [email protected] 9 points 3 months ago

My favorite one was an issue with a device not showing up when plugged in, and their solution is to click on it and reinstall drivers

[–] [email protected] 14 points 3 months ago

Because they're not Microsoft support. Microsoft Answers is a user forum and the "MVPs" there providing "support" are at best volunteers and at worst bots.

[–] [email protected] 29 points 3 months ago

As a user, it seems to me that Microsoft figured out a way to get the customers they care about to hire and pay for their own "Microsoft support" people.

If I have a problem at work with one of those M365 websites I use, or with the Windows partition I don't, and I can't fix it myself, the person helping me is going to be a fellow employee and not [email protected].

[–] [email protected] 58 points 3 months ago (2 children)

Honestly a month ago me and my friend were looking at microsoft forums. One of which was somebody asking why tiktok was preinstalled in windows 11. Forum admin replied that it was bloat from a manufacturer of the hardware. It was a homebuilt computer and fresh copy of windows 11 home.

28 more people said windows 11 did this by default, the admin eventually realized it was not accidental or a fluke. Which he previously eluded to.

Shows the current state of windows 11

[–] [email protected] 10 points 3 months ago (1 children)

They should've told them to run sfc /scannow

[–] [email protected] 2 points 3 months ago

User: Hi! I'm having a problem. The sfc command doesn't work. Is there a solution to this?

Microsoft Support: * panics *

[–] [email protected] 17 points 3 months ago (1 children)

Alluded

[–] [email protected] 4 points 3 months ago (1 children)

I like to think it was a wordplay.

[–] [email protected] 4 points 3 months ago

The wordplay alluded me.

[–] [email protected] 58 points 3 months ago (3 children)

This is a huge upside of Linux. When something breaks you can make a web search and learn how to fix it, or that it's unfixable. On windows you make a search and all you get is this bs and seo article spam

[–] [email protected] 3 points 3 months ago

Also - not just when something breaks? Like, you want to change the color of something, an icon, the default response to a key bind or behavior…. There are so many times when I’m forced to use commercial software and there’s some inane extra thing that is messing up my work flow, and there’s no way to change it.

My Arch machine has only the things I want on it. I don’t have to dig into registry keys to disable Cortana or whatever. When I’m running on poverty hardware, dwm/xmonad are bare enough DEs that I can internet browsers smooth and fast.

Linux will let you do whatever you want as long as you are smart/determined to spend hours googling.

[–] [email protected] 8 points 3 months ago (2 children)

or that it's unfixable

Just out of interest. What are some of these unfixable issues?

[–] [email protected] 13 points 3 months ago (1 children)

Usually hardware support

[–] [email protected] 3 points 3 months ago

It is not unfixable. The fix includes writing your own drivers.

[–] [email protected] 6 points 3 months ago

HDMI 2.1 with AMD for example.

[–] [email protected] 22 points 3 months ago (1 children)

There's a lot of SEO spam when searching for Linux issues, too.

[–] [email protected] 22 points 3 months ago

Nah, arch wiki and forums are good, btw.

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